The latest news and updates in communications and telephony.
Verint Unveils Enhanced Compliance for Financial Institutions Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am. CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read the full story on Call Center Management. Avaya Gearing Read more…
Verint Unveils Enhanced Compliance for Financial Institutions Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am. CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read the full story on Call Center Management. Avaya Gearing Read more…
Take Control with Virtual Call Flow Builder Story from Business VoIP. Originally posted on March 18, 2019, 11:44 am. Unified Office unveiled an expansion to the Total Connect Now platform at Enterprise Connect. Visual Call Flow Builder is now included in th… Read the full story on Business VoIP. 8×8 Read more…
The Most Important Call Center Productivity Metrics Story from Call Center Management. Originally posted on March 12, 2019, 12:45 pm. Call center managers should evaluate several key metrics to ensure call centers and individual agents are operating at maximum productivity…. Read the full story on Call Center Management. NHSP Embarks Read more…
Cloud Business Communications Market Thriving – Digerati Focuses on Acquisitions Story from Business VoIP. Originally posted on March 5, 2019, 7:50 am. The business communications market is alive and thriving. Digerati Technologies, which provides cloud services, specifically UCaaS solutions… Read the full story on Business VoIP. GetCRM Gives NextOS Top Read more…
AudioCodes & Colt Provide Advanced UC Services for Businesses in Europe Story from Business VoIP. Originally posted on February 26, 2019, 1:00 am. In a move to help businesses adopt cloud communications solutions that support business growth, AudioCodes has announced its session border … Read the full story on Business Read more…
Giving Your Contact Center Operations a Health Checkup Story from Call Center Management. Originally posted on February 15, 2019, 1:00 am. The best way to ensure your contact center is doing as well as you think is to compare your performance in certain KPIs to those of other co… Read Read more…
InstaMed Unveils VoIP Protection Story from Business VoIP. Originally posted on February 12, 2019, 7:10 am. InstaMed unveiled the release of InstMed VoIP Protection, which provides for a secure and customer-centric payment experience ensuring both … Read the full story on Business VoIP. Alloys Partners with Grandstream to Offer VoIP Read more…
New Multicast Speaker from CyberData Impresses with Low Retail Price Point Story from Business VoIP. Originally posted on January 31, 2019, 6:05 am. To answer to the needs of its customers and the market, CyberData Corporation, a company well known for its OEM design and manufacturing of … Read the Read more…
Use the New Year to Drop Some Bad Call Center Management Habits Story from Call Center Management. Originally posted on January 22, 2019, 9:39 am. 2019 is still brand new, and while many of us are struggling with getting to the gym and eating more vegetables, it might be easier Read more…