Take Control with Virtual Call Flow Builder
Story from Business VoIP. Originally posted on March 18, 2019, 11:44 am.
Unified Office unveiled an expansion to the Total Connect Now platform at Enterprise Connect. Visual Call Flow Builder is now included in th… Read the full story on Business VoIP.
8×8 Integrates with Google Cloud Contact Center AI & More
Story from Business VoIP. Originally posted on March 14, 2019, 11:22 am.
8×8 announced the integration of 8×8 Contact Center with Google Contact Center AI. With the integration comes a wealth of capability and ope… Read the full story on Business VoIP.
The Most Important Call Center Productivity Metrics
Story from Call Center Management. Originally posted on March 12, 2019, 12:45 pm.
Call center managers should evaluate several key metrics to ensure call centers and individual agents are operating at maximum productivity…. Read the full story on Call Center Management.
NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK
Story from Business VoIP. Originally posted on March 11, 2019, 12:01 pm.
As businesses today begin their digital transformation to support increased employee communications capabilities and connected services, the… Read the full story on Business VoIP.
How Gamification Helps Call Center Management
Story from Call Center Management. Originally posted on March 11, 2019, 10:15 am.
Let’s face it: keeping contact center agents engaged, fulfilled and employed at your organization can feel a bit like herding cats. Call cen… Read the full story on Call Center Management.
Using an IP Video Phone as an Omnichannel Communications Hub
Story from Business VoIP. Originally posted on March 7, 2019, 11:29 am.
Grandstream Networks’ GXV3370 IP Video touch screen phone is one such device that can serve as your all-in-one communications hub and a mult… Read the full story on Business VoIP.
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