Cloud Business Communications Market Thriving – Digerati Focuses on Acquisitions
Story from Business VoIP. Originally posted on March 5, 2019, 7:50 am.
The business communications market is alive and thriving. Digerati Technologies, which provides cloud services, specifically UCaaS solutions… Read the full story on Business VoIP.
GetCRM Gives NextOS Top Marks
Story from Business VoIP. Originally posted on March 4, 2019, 9:53 am.
GetCRM named NextOS to its top CRM software picks for 2019, touting the all-in-one business communications portfolio as an industry-leading … Read the full story on Business VoIP.
AI Best Used as Tool to Help Call Center Agents and Managers
Story from Call Center Management. Originally posted on March 4, 2019, 1:00 am.
There’s no danger of AI replacing human agents in the contact center any time soon. The technology is most valuable as a tool to help agents… Read the full story on Call Center Management.
Make Agent Onboarding Engaging and Empowering
Story from Call Center Management. Originally posted on February 28, 2019, 11:05 am.
Starting a new job anywhere can be tricky, but onboarding in the call center paramount to successful operations. The proper process and prot… Read the full story on Call Center Management.
Strive to Build a More Positive Contact Center Culture
Story from Call Center Management. Originally posted on February 27, 2019, 8:28 am.
It’s no secret that turnover is high in contact center. There are a few good reasons for this: many people think it’s a terrible job. It’s l… Read the full story on Call Center Management.
AudioCodes & Colt Provide Advanced UC Services for Businesses in Europe
Story from Business VoIP. Originally posted on February 26, 2019, 1:00 am.
In a move to help businesses adopt cloud communications solutions that support business growth, AudioCodes has announced its session border … Read the full story on Business VoIP.
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