Telestax Brings CPaaS Functionality to NEC Customer Base Story from Business VoIP. Originally posted on February 1, 2021, 8:22 am. Telestax has initiated an agreement with NEC to bring additional features to their CPaaS platform…. Read the full story on Read more…
Alert Disney Call Center Agent Helps Domestic Abuse Victim Story from Call Center Management. Originally posted on January 26, 2021, 7:36 am. An alert Disney call center agent may be credited with helping a Pennsylvania domestic abuse victim. The caller Read more…
Fuze Announces New CFO and Senior Security Advisor Story from Business VoIP. Originally posted on January 19, 2021, 8:12 am. Fuze has just announced Edward Durkin as CFO, and Dan MacDonnell as Senior Security Advisor… Read the full story on Read more…
Ooma Announces New Board of Director Members Story from Business VoIP. Originally posted on January 12, 2021, 6:44 am. Ooma officially announced two new members to the company Board of Directors, Ravi Narula and Jenny Yeh…. Read the full story Read more…
SMS Concierge Enables Instant Customer Service to Ivrnet Central Story from Business VoIP. Originally posted on January 4, 2021, 10:52 am. Ivrnet adds new SMS features to the Ivrnet Central Service, which helps manage customer service tasks…. Read the full Read more…
Sangoma Joins Growing List of Ransomware Victims Story from Business VoIP. Originally posted on December 28, 2020, 11:53 am. Canadian-based business communications provider Sangoma announced ransomware was used to collect 26 gigabytes of data, which hackers then at… Read the Read more…
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation Story from Business VoIP. Originally posted on December 22, 2020, 6:54 am. ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into Read more…
El Paso Water Transforms Customer Service with Infosys Story from Call Center Management. Originally posted on December 15, 2020, 8:10 am. Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Read more…
SugarCRM Joins Amazon Web Services Partner Network Story from Call Center Management. Originally posted on December 8, 2020, 9:03 am. This week, SugarCRM announced that it’s expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology Read more…
With the COVID Pandemic, Call Center Fraud Is on the Rise Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am. Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 Read more…