The latest news and updates in communications and telephony.
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a shot of artifici… Read the full story on Business VoIP. Read more…
VoIP Supply Introduces IP PBX for SMBs Story from Business VoIP. Originally posted on May 2, 2018, 5:40 am. VoIP Supply has unleashed its new RenegadePBX Pro 75. This new premises-based IP PBX appliance caters to the needs of small to mid-sized bus… Read the full story on Business VoIP. Read more…
Why Teamwork Matters, and How It Works Story from Call Center Management. Originally posted on April 27, 2018, 2:00 am. “There is no greater weapon in a company’s arsenal than a great team,” writes Tim Zimmer, an associate consultant at Manhattan Strategy Grou… Read the full story on Call Center Read more…
How Businesses Can Benefit from VoIP Story from Business VoIP. Originally posted on April 24, 2018, 2:00 am. VoIP provides customers with more affordable phone calling, greater resiliency, the ability to more easily support remote workers, and the p… Read the full story on Business VoIP. Yeastar, VTech Partnership Venturing Read more…
Monet Software Prepares to Again Leapfrog Competition Story from Call Center Management. Originally posted on April 17, 2018, 12:37 pm. Monet Software empowers contact centers and help desks with technology that allows them to work smarter. That way these customers can focus … Read the full story on Call Center Read more…
Oracle SBC Steers Evolve IP Modernization Efforts Story from Business VoIP. Originally posted on April 11, 2018, 6:33 am. Evolve IP deployed the Oracle Communications Session Border Controller (SBC) to upgrade its European network infrastructure and gain the abi… Read the full story on Business VoIP. Building Real Relationships With Read more…
Oracle SBC Steers Evolve IP Modernization Efforts Story from Business VoIP. Originally posted on April 11, 2018, 6:33 am. Evolve IP deployed the Oracle Communications Session Border Controller (SBC) to upgrade its European network infrastructure and gain the abi… Read the full story on Business VoIP. Building Real Relationships With Read more…
The Inspiring Story of Tomas Gorny Story from Business VoIP. Originally posted on April 2, 2018, 7:59 am. There’s a great scene in the 1989 movie Parenthood in which the grandmother equates life to a rollercoaster. Some people don’t like the ups … Read the full story on Business VoIP. Read more…
The Inspiring Story of Tomas Gorny Story from Business VoIP. Originally posted on April 2, 2018, 7:59 am. There’s a great scene in the 1989 movie Parenthood in which the grandmother equates life to a rollercoaster. Some people don’t like the ups … Read the full story on Business VoIP. Read more…
Eliminating Silos Can Improve CX and Productivity Story from Call Center Management. Originally posted on March 27, 2018, 3:57 am. The answer is to eliminate the communications and collaboration, data, and cultural and organizations silos that now exist at businesses. Th… Read the full story on Call Center Management. 888VoIP Read more…