The latest news and updates in communications and telephony.
What AI Requires to Meet Its Promise Story from Call Center Management. Originally posted on August 7, 2018, 11:19 am. The opportunities for artificial intelligence to enhance productivity and influence the future of work seem to be limitless. One place busin… Read the full story on Call Center Management. Kalerya Read more…
Twilio, Google Cloud Contact Center AI Feature Easy Integration Story from Call Center Management. Originally posted on July 27, 2018, 9:07 am. Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Cen… Read the full story on Call Center Management. Read more…
Vonage Business Cloud Brings Team Together with VonageFlow Story from Business VoIP. Originally posted on July 23, 2018, 10:54 am. Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voic… Read the full story on Business VoIP. Evolve IP Acquires AiTech Read more…
SIP Trunk Deployments See Surge Story from Business VoIP. Originally posted on July 17, 2018, 11:15 am. Today, Newcastle Communications announced a surge of SIP trunk deployments, with 2018 already outdoing all of 2017. The enterprise is eager … Read the full story on Business VoIP. Pace Celebrates Anniversary with Read more…
Analytics, AI, ML Deliver Business Intelligence Story from Business VoIP. Originally posted on July 6, 2018, 6:58 am. Analytics is about understanding what’s happening with the data you have. That could be as simple as looking at your full or empty shop shel… Read the full story on Business VoIP. Read more…
Regardless of Generation, We All Want More Choices, Better Customer Service Story from Call Center Management. Originally posted on June 28, 2018, 9:34 am. Sometimes we need to get on the phone with a live agent. Often, however, we can find solutions ourselves using a FAQ list, a YouTube how-to Read more…
nexogy Announces SMS Enhancements Story from Business VoIP. Originally posted on June 26, 2018, 12:56 pm. nexogy announced an SMS enhancement to its business VoIP offering, making it now possible for customers to text message a business toll free… Read the full story on Business VoIP. TMC Labs Names it Read more…
Survey Touts Modernized Call Center Benefits Story from Call Center Management. Originally posted on June 19, 2018, 6:07 am. Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment…. Read the full story on Call Center Management. How to Assess, Address Call Center Shrinkage Read more…
Why Your Business Should Consider VoIP Story from Business VoIP. Originally posted on June 12, 2018, 9:57 am. Many businesses already have adopted VoIP for its low capital and operating costs. VoIP is also attractive because it can scale, support mul… Read the full story on Business VoIP. Telzio Transcends Read more…
Yealink Gains New ‘Perspective’ Story from Business VoIP. Originally posted on June 1, 2018, 7:59 am. On the Eve of Perspectives18, Ribbon announced successful certifications with the Yealink portfolio; Adding the T4S series IP Desk Phones, T… Read the full story on Business VoIP. Your Brand Matters to Customers & Read more…