SIP Trunk Deployments See Surge
Story from Business VoIP. Originally posted on July 17, 2018, 11:15 am.
Today, Newcastle Communications announced a surge of SIP trunk deployments, with 2018 already outdoing all of 2017. The enterprise is eager … Read the full story on Business VoIP.
Pace Celebrates Anniversary with New Cloud Communications Services
Story from Business VoIP. Originally posted on July 13, 2018, 11:02 am.
Pace Telecom recently celebrated its 25th anniversary, and marked the occasion with the announcement of new services. On July 9th, the telec… Read the full story on Business VoIP.
Getting Ahead of Customer Complaints in the Call Center
Story from Call Center Management. Originally posted on July 12, 2018, 10:51 am.
The call center is the front line for customer service, serving as a typical initial point of contact. Each interaction poses the opportunit… Read the full story on Call Center Management.
Yamaha UC Unveils Partner Program
Story from Business VoIP. Originally posted on July 11, 2018, 11:32 am.
Yamaha is opening partner registration across the globe, unveiling the Yamaha UC Global Partner Program in Asia, Africa, the Middle East, Eu… Read the full story on Business VoIP.
Analytics, AI, ML Deliver Business Intelligence
Story from Business VoIP. Originally posted on July 6, 2018, 6:58 am.
Analytics is about understanding what’s happening with the data you have. That could be as simple as looking at your full or empty shop shel… Read the full story on Business VoIP.
How to Address Common Customer Frustrations
Story from Business VoIP. Originally posted on July 5, 2018, 6:51 am.
We know what it’s like to be treated rudely, deal with an uninformed staff member, struggle to reach a live agent for help, wait for what we… Read the full story on Business VoIP.
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