The latest news and updates in communications and telephony.
Texas Opens Call Center for Citizens without Internet Story from Call Center Management. Originally posted on March 1, 2021, 11:36 am. Power outages due to a surprise Texas storm led the state government to open a call center for damage reports…. Read the full story on Call Center Management. Intermedia Read more…
NICE Receives UK Customer Service Excellence Award Story from Call Center Management. Originally posted on February 23, 2021, 11:11 am. NICE is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on… Read the full story on Call Center Management. State Read more…
Sennheiser Seeking Partner for Consumer Business Story from Business VoIP. Originally posted on February 16, 2021, 10:12 am. In a company blog post today, Sennheiser announced intentions to shop its consumer audio business for a partner to drive results there while… Read the full story on Business VoIP. Changing Customer Read more…
QUICKOM by Beowulf Allows Users to Host Video Conferences on Their Own Servers Story from Business VoIP. Originally posted on February 9, 2021, 8:04 am. As the world has transitioned most meetings, including business, educational and even social, to a virtual format, security has become a ser… Read the full Read more…
Telestax Brings CPaaS Functionality to NEC Customer Base Story from Business VoIP. Originally posted on February 1, 2021, 8:22 am. Telestax has initiated an agreement with NEC to bring additional features to their CPaaS platform…. Read the full story on Business VoIP. Freshdesk CTI Launcher Now Available for Cisco, Avaya Read more…
Alert Disney Call Center Agent Helps Domestic Abuse Victim Story from Call Center Management. Originally posted on January 26, 2021, 7:36 am. An alert Disney call center agent may be credited with helping a Pennsylvania domestic abuse victim. The caller pretended to buy tickets whi… Read the full story on Read more…
Fuze Announces New CFO and Senior Security Advisor Story from Business VoIP. Originally posted on January 19, 2021, 8:12 am. Fuze has just announced Edward Durkin as CFO, and Dan MacDonnell as Senior Security Advisor… Read the full story on Business VoIP. 8×8 Selected New Cloud Communications Provider for Anaheim Read more…
Ooma Announces New Board of Director Members Story from Business VoIP. Originally posted on January 12, 2021, 6:44 am. Ooma officially announced two new members to the company Board of Directors, Ravi Narula and Jenny Yeh…. Read the full story on Business VoIP. Haptik Customer Service AI Delivers More Natural-Flowing Read more…
SMS Concierge Enables Instant Customer Service to Ivrnet Central Story from Business VoIP. Originally posted on January 4, 2021, 10:52 am. Ivrnet adds new SMS features to the Ivrnet Central Service, which helps manage customer service tasks…. Read the full story on Business VoIP. Enghouse Striving for New Heights with Read more…
Sangoma Joins Growing List of Ransomware Victims Story from Business VoIP. Originally posted on December 28, 2020, 11:53 am. Canadian-based business communications provider Sangoma announced ransomware was used to collect 26 gigabytes of data, which hackers then at… Read the full story on Business VoIP. Dutch Call Center Solutions Company Read more…