The latest news and updates in communications and telephony.
8×8 Introduces Cloud Phone/Contact Center Solutions to Mainland China Story from Business VoIP. Originally posted on May 10, 2021, 12:00 pm. 8×8 has announced that the company will now offer Chinese enterprise customers a full suite of cloud/customer engagement solutions as a part… Read the full story on Business VoIP. Read more…
Global Travel Industry Turns to Bright Pattern for Post-Pandemic Lift Story from Call Center Management. Originally posted on May 4, 2021, 5:21 am. The travel industry is turning to contact center solution provider Bright Pattern to boost customer service operations in the opening econom… Read the full story on Call Read more…
EnvlivenHealth Collaborates with Twilio for Patient Engagement Solutions Story from Business VoIP. Originally posted on April 27, 2021, 6:52 am. EnlivenHealth, a division of Omnicell, will be joining Twilio to create new customer engagement solutions for pharmacies to offer patients a… Read the full story on Business VoIP. Zoom Releases Read more…
Avaya Cloud Office Expands Globally with Enhanced Features Story from Business VoIP. Originally posted on April 20, 2021, 7:06 am. Avaya Cloud Office by RingCentral will now enable new business territories to access communication features to improve experiences for both … Read the full story on Business VoIP. Microsoft Acquires Read more…
State Bank of Pakistan Issues New Standards for Improving Banking Call Centers Story from Call Center Management. Originally posted on April 9, 2021, 10:54 am. The State Bank of Pakistan (SBP) recently announced it plans to improve the standards for banking call centers by revising and consolidating… Read the full Read more…
Granite Delivers Direct Routing to Microsoft Teams Story from Business VoIP. Originally posted on April 6, 2021, 11:14 am. Granite Telecommunications announced support for Direct Routing to Microsoft Teams, empowering businesses with the ability to stay connected… Read the full story on Business VoIP. Intermedia Announces IPO Delay Story from Read more…
Infobip PaaS Now Included on Microsoft Azure Marketplace Story from Business VoIP. Originally posted on March 30, 2021, 5:58 am. Infobip has announced that the company’s full PaaS package will now be included in the Microsoft Azure marketplace…. Read the full story on Business VoIP. Frost & Sullivan Finds Cloud Read more…
Frost & Sullivan Names Avaya Contact Center Applications Market Leader in Southeast Asia Story from Call Center Management. Originally posted on March 23, 2021, 11:34 am. A recent analysis by Frost & Sullivan revealed Avaya to be the leading provider of cloud-based communication services in the Southeast Asian… Read the Read more…
Crexendo to Buy NetSapiens Story from Business VoIP. Originally posted on March 15, 2021, 7:57 am. UCaaS solutions provider Crexendo offers enterprise-class cloud services for businesses of all sizes. Focused on the growth, the company rec… Read the full story on Business VoIP. Zappix, Lifesize Partner to Put Visual IVR Read more…
RingCentral Expands Operations in Australia Story from Business VoIP. Originally posted on March 9, 2021, 11:13 am. The company’s world recently got a bit larger with the announcement of the availability of RingCentral Video and RingCentral Rooms in Austra… Read the full story on Business VoIP. Kansas Department of Labor Read more…