Verint Unveils Enhanced Compliance for Financial Institutions Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am. CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read the full story on Call Center Management. Avaya Gearing Read more…
Take Control with Virtual Call Flow Builder Story from Business VoIP. Originally posted on March 18, 2019, 11:44 am. Unified Office unveiled an expansion to the Total Connect Now platform at Enterprise Connect. Visual Call Flow Builder is now included in th… Read the full story on Business VoIP. 8×8 Read more…
The Most Important Call Center Productivity Metrics Story from Call Center Management. Originally posted on March 12, 2019, 12:45 pm. Call center managers should evaluate several key metrics to ensure call centers and individual agents are operating at maximum productivity…. Read the full story on Call Center Management. NHSP Embarks Read more…
Cloud Business Communications Market Thriving – Digerati Focuses on Acquisitions Story from Business VoIP. Originally posted on March 5, 2019, 7:50 am. The business communications market is alive and thriving. Digerati Technologies, which provides cloud services, specifically UCaaS solutions… Read the full story on Business VoIP. GetCRM Gives NextOS Top Read more…