Verint Offers AI Blueprint Story from Call Center Management. Originally posted on May 10, 2019, 6:15 am. Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and off… Read the Read more…
Welch’s Upgrades Business Communications Story from Business VoIP. Originally posted on May 7, 2019, 11:24 am. Welch’s, the world’s leading seller of Concord and Niagara grape-based products, is a coop organization of more than 800 family farmers loca… Read the Read more…
High Quality Patient Care Requires Dedicated Healthcare Scheduling Contact Centers Story from Call Center Management. Originally posted on April 30, 2019, 12:32 pm. Most people who have set foot in a healthcare provider’s office recently will have noticed that staff Read more…
School District of Philadelphia Partners with VoIP Networks to Modernize UC Story from Business VoIP. Originally posted on April 23, 2019, 12:34 pm. Digital transformations are happening everywhere. From hospitals to enterprises and schools, as the benefits of the cloud Read more…
WE OfficeSuite UC Now Amazon Certified Story from Business VoIP. Originally posted on April 11, 2019, 7:46 am. This week, Windstream Enterprise (WE) announced that its OfficeSuite UC skill is now certified by Amazon and published live for the Alexa. Read more…
Measuring Inbound Call Center Success Story from Call Center Management. Originally posted on April 5, 2019, 9:29 am. Inbound call center managers need to understand all the key metrics for success to ensure efficiency, profitability and customer retention…. Read the Read more…
Verint Unveils Enhanced Compliance for Financial Institutions Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am. CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read more…
Verint Unveils Enhanced Compliance for Financial Institutions Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am. CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read more…
Take Control with Virtual Call Flow Builder Story from Business VoIP. Originally posted on March 18, 2019, 11:44 am. Unified Office unveiled an expansion to the Total Connect Now platform at Enterprise Connect. Visual Call Flow Builder is now included Read more…
The Most Important Call Center Productivity Metrics Story from Call Center Management. Originally posted on March 12, 2019, 12:45 pm. Call center managers should evaluate several key metrics to ensure call centers and individual agents are operating at maximum productivity…. Read more…