WFM Finds Home in Cloud
Story from Call Center Management. Originally posted on July 26, 2019, 11:08 am.
The cloud is certainly a transformative technology touching all points of industry. From the IoT and SD-WAN, to the c-suite and the contact … Read the full story on Call Center Management.
911 Call Center Managers Need to Be Prepared for the Unexpected
Story from Call Center Management. Originally posted on July 25, 2019, 7:36 am.
By being proactive about potential outages and disruptions to their call centers and having a solid backup and continuity plan in place, man… Read the full story on Call Center Management.
C3 Announces New National Channel Manager
Story from Business VoIP. Originally posted on July 25, 2019, 5:21 am.
Technology and communications solutions provider Cloud Computing Concepts (“C3”) has announced the appointment of a new National Channel Man… Read the full story on Business VoIP.
Avaya Chosen for New Moxy Hotels to Boost Guest Experiences
Story from Business VoIP. Originally posted on July 24, 2019, 5:21 am.
Moxy has announced it upgraded the communications infrastructure used at their hotels to offer the best possible service, satisfaction, and … Read the full story on Business VoIP.
AI Will Fill the Manager’s Role in Workplace of the Future
Story from Call Center Management. Originally posted on July 19, 2019, 5:18 am.
AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future…. Read the full story on Call Center Management.
Avaya Partners with FVC as Distributor in NWECA
Story from Business VoIP. Originally posted on July 18, 2019, 6:40 am.
Businesses across the world are increasing their IT budgets and becoming more digital. As this happens, new solutions and platforms that sim… Read the full story on Business VoIP.
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