Windstream Introduces Slack UC Integration
Story from Business VoIP. Originally posted on July 16, 2019, 9:16 am.
Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity … Read the full story on Business VoIP.
Adding Conversational AI to Your Contact Center
Story from Call Center Management. Originally posted on July 12, 2019, 7:26 am.
Artificial Intelligence (AI) is nothing new in the call center. The use of robots to assist with answering customer inquiries and routing ca… Read the full story on Call Center Management.
FatPipe Partners with RingCentral to Support UCaaS
Story from Business VoIP. Originally posted on July 12, 2019, 6:29 am.
FatPipe announced a partnership with RingCentral to provide customers with exceptional communication and collaboration capability leveraging… Read the full story on Business VoIP.
CoreDial Honored for 5th Year as Best Place to Work
Story from Business VoIP. Originally posted on July 11, 2019, 10:00 am.
White label cloud communications solutions provider CoreDial recently announced it has again been named a “Best Place to Work” by Philadelph… Read the full story on Business VoIP.
Tips to Speed Training of New Agents in the Contact Center
Story from Call Center Management. Originally posted on July 9, 2019, 5:04 am.
In reality, what you need are some tricks and shortcuts that will help you get agents where they need to be in the shortest amount of time p… Read the full story on Call Center Management.
Site Selection Considerations for Call Centers
Story from Call Center Management. Originally posted on July 3, 2019, 8:08 am.
If you’re considering launching a new contact center, you may be wondering where to do it. Should you expand your current facilities? Look f… Read the full story on Call Center Management.
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