AI Will Fill the Manager’s Role in Workplace of the Future Story from Call Center Management. Originally posted on July 19, 2019, 5:18 am. AI agents are slated to replace around two-thirds of managers over the next five years, transforming Read more…
Windstream Introduces Slack UC Integration Story from Business VoIP. Originally posted on July 16, 2019, 9:16 am. Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity … Read the Read more…
Tips to Speed Training of New Agents in the Contact Center Story from Call Center Management. Originally posted on July 9, 2019, 5:04 am. In reality, what you need are some tricks and shortcuts that will help you get agents Read more…
What Are the Benefits of Business VoIP? Story from Business VoIP. Originally posted on July 2, 2019, 7:48 am. The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – Read more…
TPx Takes Wraps Off Hybrid UC Solution Story from Business VoIP. Originally posted on June 25, 2019, 11:25 am. MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solut… Read more…
Reasons Your Call Center Needs Quality Assurance Story from Call Center Management. Originally posted on June 14, 2019, 7:28 am. Quality assurance is arguably one of the most important factors in a call center operation’s success. Simply seating agents and Read more…
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs Story from Business VoIP. Originally posted on June 11, 2019, 10:32 am. Snom’s latest entry level phone release, the D717, is now added to its professional D7xx series of Read more…
Toledo Call Center Training Program Gives Students Real-Life Experience Story from Call Center Management. Originally posted on May 31, 2019, 7:11 am. A partnership between the Cherry Street Mission Ministries and the city of Toledo, OH’s Engage call center is Read more…
Senate Passes TRACED Act to Curb Robocalls Nearly Unanimously Story from Call Center Management. Originally posted on May 28, 2019, 11:40 am. The TRACED Act requires voice service providers to develop call authentication technologies, implements a forfeiture penalty for violations Read more…
Dialpad Answers EMEA Cloud Communications Demand Story from Business VoIP. Originally posted on May 20, 2019, 11:05 am. To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the Read more…