Welcome to the Era of ‘Knowledge Everywhere’ Story from Call Center Management. Originally posted on October 25, 2019, 11:29 am. The Customer Engagement Company, Verint announced enhancements to Verint’s Knowledge Management Professional solution promising increased ef… Read the full story Read more…
Contextual Data Key for Customer Interactions Story from Business VoIP. Originally posted on October 21, 2019, 7:45 am. Data powers the world we live in today. It is used to fuel our interactions, improve how devices operate and even as Read more…
Voxbone, Zoom Announce Expanded Partnership Story from Business VoIP. Originally posted on October 15, 2019, 12:32 pm. Longtime partners Voxbone and Zoom announced an extended reach for the Zoom Phone platform. Zoom’s BYOC (Bring Your Own Carrier) empowers Vo… Read Read more…
Mitel Appoints McDowell President & CEO Story from Business VoIP. Originally posted on October 7, 2019, 1:18 pm. MLB’s official cloud communications provider Mitel announced the appointment of Mary T. McDowell as President and CEO of the preeminent PBX … Read more…
Sinch Acquires myElefant to Deliver Optimal Customer Services Story from Business VoIP. Originally posted on October 1, 2019, 7:05 am. Sinch, a provider of cloud communications for mobile customer engagement, has announced the acquisition of myElefant, a cloud-based software… Read Read more…
Data Overload: What’s the Most Critical Data to Analyze in the Contact Center? Story from Call Center Management. Originally posted on September 19, 2019, 7:56 am. We hear a lot about “big data” today, but most companies are still unaware Read more…
IDC Analyzes Cloud Communications Companies in New Report Story from Business VoIP. Originally posted on September 17, 2019, 10:35 am. Cloud communications platforms, sometimes called “communications platforms as a service,” or CPaaS, are being rapidly adopted because they a… Read Read more…
Preparation Key for Call Centers During Hurricane Dorian Story from Call Center Management. Originally posted on September 6, 2019, 9:02 am. Preparation, scheduling and management are critical for any call center and are especially important before, during and after a Read more…
Acuity is Newest Loway UC Reseller Story from Business VoIP. Originally posted on September 3, 2019, 11:19 am. Acuity Unified Communications announced its status as an official Loway reseller partner. The IP-based Unified Communications provider touts… Read the full story Read more…
Finding the Best Agents for Your Call Center Story from Call Center Management. Originally posted on August 27, 2019, 7:57 am. When attempting to fill seats in the contact center – always a necessity because of frequent high turnover – Read more…