Sinch Acquires myElefant to Deliver Optimal Customer Services Story from Business VoIP. Originally posted on October 1, 2019, 7:05 am. Sinch, a provider of cloud communications for mobile customer engagement, has announced the acquisition of myElefant, a cloud-based software… Read Read more…
Data Overload: What’s the Most Critical Data to Analyze in the Contact Center? Story from Call Center Management. Originally posted on September 19, 2019, 7:56 am. We hear a lot about “big data” today, but most companies are still unaware Read more…
IDC Analyzes Cloud Communications Companies in New Report Story from Business VoIP. Originally posted on September 17, 2019, 10:35 am. Cloud communications platforms, sometimes called “communications platforms as a service,” or CPaaS, are being rapidly adopted because they a… Read Read more…
Preparation Key for Call Centers During Hurricane Dorian Story from Call Center Management. Originally posted on September 6, 2019, 9:02 am. Preparation, scheduling and management are critical for any call center and are especially important before, during and after a Read more…
Acuity is Newest Loway UC Reseller Story from Business VoIP. Originally posted on September 3, 2019, 11:19 am. Acuity Unified Communications announced its status as an official Loway reseller partner. The IP-based Unified Communications provider touts… Read the full story Read more…
Finding the Best Agents for Your Call Center Story from Call Center Management. Originally posted on August 27, 2019, 7:57 am. When attempting to fill seats in the contact center – always a necessity because of frequent high turnover – Read more…
The Benefits of Speech Analytics for Customer Service Story from Call Center Management. Originally posted on August 19, 2019, 2:00 am. Speech analytics are an important part of AI’s integration in contact center and customer service solutions, offering valuable insights Read more…
Improving Attendance in the Contact Center Story from Call Center Management. Originally posted on August 13, 2019, 12:10 pm. It costs a lot to run a contact center, and most of your investment is in your agents. You pay them Read more…
Taking Advantage of a HIPAA-Compliant Business VoIP Solution Story from Business VoIP. Originally posted on August 2, 2019, 7:35 am. Healthcare organizations must maintain HIPAA compliance to ensure the safety and security of their patients’ sensitive information. Business… Read the Read more…
WFM Finds Home in Cloud Story from Call Center Management. Originally posted on July 26, 2019, 11:08 am. The cloud is certainly a transformative technology touching all points of industry. From the IoT and SD-WAN, to the c-suite and the Read more…