AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become Read more…
AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become Read more…
Online Pension Aggregator PensionBee Migrates to Vonage for ‘Bee Keeping’ Story from Call Center Management. Originally posted on January 31, 2020, 4:44 am. When it comes to retirement accounts or pensions, many workers often find they’re leaving benefits across multiple Read more…
Does Increased Productivity Lie in Limiting Employee Bathroom Access? Story from Call Center Management. Originally posted on January 28, 2020, 11:52 am. There is some evidence that working humans have become about as productive as they can. Studies have shown Read more…
The Evolving Role of Chatbots in the Customer Service Realm Story from Call Center Management. Originally posted on January 17, 2020, 6:18 am. The use of chatbots in the customer service space is on the rise, and call center managers Read more…
RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO Story from Business VoIP. Originally posted on January 14, 2020, 8:29 am. Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year Read more…
Training Tips: Sharing Knowledge in the Contact Center Story from Call Center Management. Originally posted on January 7, 2020, 4:16 am. When it comes to call center training, what’s your most valuable resource? Is it your e-learning software? Your years-old Read more…
Chatbots Enhance & Streamline Call Center Experiences for PSCU Story from Call Center Management. Originally posted on December 27, 2019, 6:08 am. PSCU, a company that was formed back in 1977 to provide services for credit unions across the country, Read more…
Focused on Better Customer Experiences, CallMiner Closes $75M Investment Story from Business VoIP. Originally posted on December 20, 2019, 9:37 am. In a move to focus even more on improving customers experiences and enhancing communications capabilities, CallMiner, a provider of Read more…
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality Story from Call Center Management. Originally posted on December 16, 2019, 10:33 am. While your contact center may track many performance metrics, it can be argued that the Read more…