Horizon Partners with Alianza on New Enterprise Cloud Communications Suite Story from Business VoIP. Originally posted on May 22, 2020, 5:04 am. Horizon Telcom, which has been providing telecommunications services in Southern Ohio for 125 years, is taking steps to Read more…
CallCabinet Intros Microsoft Teams Integration for Atmos Call Recording Story from Business VoIP. Originally posted on May 19, 2020, 10:53 am. CallCabinet has announced integratin of its Atmos call recording platform with Microsoft Teams cloud collaboration suite…. Read the full Read more…
Webex Calling with AT&T Now Available in US Story from Business VoIP. Originally posted on May 11, 2020, 12:25 pm. Today, AT&T and Cisco announced Webex Calling with AT&T. The service makes the transition to cloud communications easy, ensuring secure Read more…
Sinch Announces SDI Acquisition Story from Business VoIP. Originally posted on May 5, 2020, 11:09 am. Mobile customer engagement provider, Sinch (AB) announced the acquisition of SAP SE unit, SAP Digital Interconnect (SDI) for ?225 million. I… Read the full Read more…
UK Tech Incubator Initiates Remote Working Overnight Story from Business VoIP. Originally posted on April 27, 2020, 12:39 pm. Europe’s largest tech incubator, Level39 selected the 8×8 X Series platform to support the remote workforce during the COVID-19 quarantine. … Read more…
New York-based PX Launches ‘Speed to Lead’ Call Center Sales Lead Tracking Technology Story from Call Center Management. Originally posted on April 21, 2020, 10:54 am. New York City-based customer acquisition solutions provider PX recently announced the launch of its Read more…
Doctolib Delivering Telehealth Service Via Vonage Video API Story from Business VoIP. Originally posted on April 14, 2020, 1:29 pm. French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs…. Read the full story Read more…
Genesys Reacts to COVID-19 with ‘Rapid Response’ Story from Business VoIP. Originally posted on April 7, 2020, 8:54 am. Genesys announced Rapid Response, an offer that promises free access to Genesys Cloud, with accelerated cloud contact center deployment…. Read the Read more…
Fuze Launches Cloud Contact Center Module Story from Business VoIP. Originally posted on March 30, 2020, 11:02 am. Fuze recently announced the launch of its fully integrated contact-center-as a-service (CCaaS) solution, a feature embedded within the Fuze … Read the Read more…
State Unemployment Call Centers Overwhelmed Due to Coronavirus Story from Call Center Management. Originally posted on March 24, 2020, 10:17 am. Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be Read more…