Sinch Announces SDI Acquisition
Story from Business VoIP. Originally posted on May 5, 2020, 11:09 am.
Mobile customer engagement provider, Sinch (AB) announced the acquisition of SAP SE unit, SAP Digital Interconnect (SDI) for ?225 million. I… Read the full story on Business VoIP.
Comtech Signs FCC Pledge; Will Add Access to SMS Text Messaging
Story from Business VoIP. Originally posted on May 1, 2020, 9:04 am.
Many technology providers have stepped up to the Federal Communication Commission (FCC) “Keep Americans Connected” pledge, which was put in … Read the full story on Business VoIP.
During a Pandemic, Some Call Centers are Tapping Disabled, Home-Based Workers
Story from Call Center Management. Originally posted on May 1, 2020, 5:23 am.
Some businesses are coping by turning to an untapped workforce: people who are ready and able to work from home, and highly motivated to do … Read the full story on Call Center Management.
Cisco Global Contact Center Survey Reveals Major Cloud and AI Adoption
Story from Call Center Management. Originally posted on May 1, 2020, 4:43 am.
Cisco’s 2020 Global Contact Center Survey reveals more contact centers are moving to the cloud and adopting AI and chatbot technologies. Con… Read the full story on Call Center Management.
UK Tech Incubator Initiates Remote Working Overnight
Story from Business VoIP. Originally posted on April 27, 2020, 12:39 pm.
Europe’s largest tech incubator, Level39 selected the 8×8 X Series platform to support the remote workforce during the COVID-19 quarantine. … Read the full story on Business VoIP.
CALLVU Offers CXone Users 30 Days Free
Story from Call Center Management. Originally posted on April 24, 2020, 12:44 pm.
CallVU announced a new program allowing companies leveraging the NICE inContact CXone cloud contact center platform users to put the CALLVU … Read the full story on Call Center Management.
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