Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation Story from Business VoIP. Originally posted on December 22, 2020, 6:54 am. ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into Read more…
El Paso Water Transforms Customer Service with Infosys Story from Call Center Management. Originally posted on December 15, 2020, 8:10 am. Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Read more…
SugarCRM Joins Amazon Web Services Partner Network Story from Call Center Management. Originally posted on December 8, 2020, 9:03 am. This week, SugarCRM announced that it’s expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology Read more…
With the COVID Pandemic, Call Center Fraud Is on the Rise Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am. Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 Read more…
Fisher & Paykel Picks Vonage for Global Customer Support Story from Business VoIP. Originally posted on November 24, 2020, 6:21 am. For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options for its Read more…
MODRON Selects Spaces API to Deliver Mediation and Consultation Services Story from Business VoIP. Originally posted on November 17, 2020, 4:29 am. Vonage announced a new partnership with MODRON, an Australian legal tech startup that will be leveraging Vonage to Read more…
City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns Story from Call Center Management. Originally posted on November 6, 2020, 10:16 am. The global pandemic and COVID-19 shutdowns that began months ago here in the U.S. Read more…
Facebook Announces Updates to Messenger API to Support Instagram Messaging Story from Call Center Management. Originally posted on October 30, 2020, 5:39 am. Facebook noted that over the last year, total daily conversations between people and businesses on Messenger and Read more…
Scorebuddy Combines LMS and Quality Management in a Single Platform Story from Call Center Management. Originally posted on October 21, 2020, 6:05 am. Scorebuddy, a contact center quality assurance solution provider based in Dublin, Ireland, recently announced that it has Read more…
Asterisk 18 Announced Ahead of AstriCon Story from Business VoIP. Originally posted on October 20, 2020, 10:58 am. This week, AstriCon kicks off, running virtually October 21 and 22, but, before the 17th iteration of the annual Asterisk user group Read more…