City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns
Story from Call Center Management. Originally posted on November 6, 2020, 10:16 am.
The global pandemic and COVID-19 shutdowns that began months ago here in the U.S. have changed how businesses operate and how employees work… Read the full story on Call Center Management.
IntelePeer Boosts Contact Center CX Capabilities
Story from Call Center Management. Originally posted on November 6, 2020, 4:16 am.
To help contact centers keep up with these demands, CPaaS provider IntelePeer has launched a new offering that makes it easy to add cloud-de… Read the full story on Call Center Management.
UK Businesses Slow to Adopt Emerging Technologies with VoIP as Most Adopted
Story from Business VoIP. Originally posted on November 6, 2020, 3:42 am.
A new study reveals UK businesses have been slow to adopt emerging technologies, with VoIP as the most adopted. The lack of awareness of new… Read the full story on Business VoIP.
Bandwidth to Finalize Acquisition of London-based Voxbone
Story from Business VoIP. Originally posted on November 4, 2020, 9:40 am.
The acquisition represents a tremendous opportunity for Bandwidth, according to the company, as analyst group IDC has projected that worldwi… Read the full story on Business VoIP.
Facebook Announces Updates to Messenger API to Support Instagram Messaging
Story from Call Center Management. Originally posted on October 30, 2020, 5:39 am.
Facebook noted that over the last year, total daily conversations between people and businesses on Messenger and Instagram grew over 40 perc… Read the full story on Call Center Management.
Airtel Launches Airtel IQ, Cloud Omni-Channel Communications Platform
Story from Business VoIP. Originally posted on October 29, 2020, 12:42 pm.
Customers are demanding more personalized, secure, and innovative capabilities from the companies they do business with.India-based telecomm… Read the full story on Business VoIP.
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