Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, Read more…
Observe.AI Introduces Adaptive Automation Solution for Contact Centers Story from Call Center Management. Originally posted on May 31, 2022, 4:18 am. Intelligent workforce platform solutions provider Observe.AI announced the launch of its new Auto QA product…. Read the full story Read more…
Zoom Acquiring Customer Support AI and Automation Platform Solvvy Story from Call Center Management. Originally posted on May 20, 2022, 8:31 am. , Zoom announced that it has entered into a definitive agreement to acquire Solvvy, a conversational artificial intelligence Read more…
Zendesk Unveils New Conversational CRM Solutions Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am. Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Read more…
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA Story from Call Center Management. Originally posted on May 9, 2022, 11:59 am. iQor has been investing resources to expand domestic contact center infrastructure in a move to Read more…
More Than Half of Customers Would Pay More for an Excellent Customer Experience Story from Call Center Management. Originally posted on April 28, 2022, 6:25 am. As it turns out, customers value a good experience so highly, they would pay Read more…
Startup keepwith Launches Networking App that Uses AI and NLP Story from Business VoIP. Originally posted on April 26, 2022, 8:50 am. A new app from Chicago startup company keepwith aims to help individuals and organizations build stronger and more Read more…
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs Story from Call Center Management. Originally posted on April 19, 2022, 10:55 am. Avaya announced it was recently chosen to provide its Avaya OneCloud platform for Advanced Call Center Technologies (ACT)…. Read more…
Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach Story from Business VoIP. Originally posted on April 11, 2022, 10:47 am. Clarus Communications, a St. Louis-headquartered national provider of VoIP services and solutions, recently announced plans to merge with Read more…
Smarsh Adds Financial Industry Compliance Updates Story from Business VoIP. Originally posted on April 4, 2022, 10:06 am. Portland, Oregon-based Smarsh, which provides a solution called Capture for Zoom, recently announced new capabilities to help organizations … Read the full Read more…