Odigo Customers Gain Anti-Fraud Solutions
Story from Call Center Management. Originally posted on July 26, 2022, 11:50 am.
Pindrop announced its anti-fraud and authentication solutions are available in the Odigo Connect marketplace…. Read the full story on Call Center Management.
Rising Inflation Increases Consumers’ Expectations of the Customer Experience
Story from Call Center Management. Originally posted on July 22, 2022, 11:43 am.
Inflation is increasing the expectation of excellent customer service according to a new study commissioned by AI-powered conversational int… Read the full story on Call Center Management.
Nextiva Celebrates Workhub Launch with Ice Cream
Story from Business VoIP. Originally posted on July 22, 2022, 11:26 am.
Nextiva celebrated the launch of its communications and productivity workhub with ice cream pints from Jeni’s Splendid Ice Creams…. Read the full story on Business VoIP.
Soprano Brings CPaaS Platform Deeper into the US Market
Story from Business VoIP. Originally posted on July 21, 2022, 10:19 am.
Australia-based global communications solution Soprano Design has announced the expansion of its product offering in the U.S…. Read the full story on Business VoIP.
AB Handshake Shields Against Voice Fraud Attacks
Story from Business VoIP. Originally posted on July 20, 2022, 1:18 pm.
AB Handshake announced its solution, AI Shield, an AI-based FMS that will eliminate voice fraud attacks in real-time…. Read the full story on Business VoIP.
Study Finds Younger Shoppers Put Little Emphasis on Retail Location Shopping
Story from Call Center Management. Originally posted on July 18, 2022, 10:48 am.
A recent study issued by customer engagement company Verint found that fewer than 36 percent of consumers under 40 prefer to visit stores wh… Read the full story on Call Center Management.
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