News

Poly Announces Enterprise-grade Support Service Story from Business VoIP. Originally posted on August 5, 2022, 9:34 am. Poly announced a new enhanced version of its Poly+ support services to help better manage communication devices and support their enterprise… Read the Read more…

Talkie.ai Improving Healthcare Customer Service with AI Story from Call Center Management. Originally posted on August 2, 2022, 9:27 am. Talkie.ai raised $2.6 million from a Polish-Austrian consortium of VC funds and will use the funds to further specialize in Read more…

Odigo Customers Gain Anti-Fraud Solutions Story from Call Center Management. Originally posted on July 26, 2022, 11:50 am. Pindrop announced its anti-fraud and authentication solutions are available in the Odigo Connect marketplace…. Read the full story on Call Center Management. Read more…

Study Finds Younger Shoppers Put Little Emphasis on Retail Location Shopping Story from Call Center Management. Originally posted on July 18, 2022, 10:48 am. A recent study issued by customer engagement company Verint found that fewer than 36 percent of Read more…

New AVer Camera Supports Whiteboard Sharing Story from Business VoIP. Originally posted on July 11, 2022, 11:07 am. AVer Information Inc. USA revealed its conferencing room content camera, the CAM130 Content Camera…. Read the full story on Business VoIP. ConvergeOne Read more…

CallMiner Named Best Overall AI-Based Analytics Company Story from Call Center Management. Originally posted on July 5, 2022, 7:20 am. CallMiner, a provider of conversation intelligence to drive business improvement, announced this week that it has been named the Best Read more…

Grandstream Launches New Wi-Fi Access Point with Support for 2.4G and 5G Story from Business VoIP. Originally posted on June 22, 2022, 12:29 pm. Grandstream has launched the new GWN7625 Wi-Fi Access Point with support for 2.4G and 5G networks. Read more…

Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, Read more…

Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, Read more…