Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality
Story from Call Center Management. Originally posted on December 16, 2019, 10:33 am.
While your contact center may track many performance metrics, it can be argued that the most important metric is the customer experience. Su… Read the full story on Call Center Management.
Recent Communications Spreading Holiday Cheer with VoIP Services
Story from Business VoIP. Originally posted on December 13, 2019, 5:52 am.
The holiday season is a time when most are thinking of ways to express gratitude and give back to others. What better way to do so than to d… Read the full story on Business VoIP.
Verint Dividing to Conquer
Story from Call Center Management. Originally posted on December 12, 2019, 9:29 am.
Verint, best known for its robust cyber intelligence and customer engagement solutions, is splitting these units into two independent compan… Read the full story on Call Center Management.
Call Center Training Best Practices Aren’t One-Size-Fits All
Story from Call Center Management. Originally posted on December 11, 2019, 4:27 am.
For many employees, a good start is important to set the tone of the worker’s entire employment. In a face-paced and technology-dependent jo… Read the full story on Call Center Management.
Ooma Assists Operations of Mental Health Services Firm
Story from Business VoIP. Originally posted on December 10, 2019, 8:29 am.
Compass Health Systems has selected Ooma Enterprise to provide customized voice service as well as bandwidth management to support operation… Read the full story on Business VoIP.
Comcast Launches ASL Now Customer Service Offering for Deaf Subscribers
Story from Call Center Management. Originally posted on December 5, 2019, 7:14 am.
Comcast has teamed up with Connect Direct to launch its ASL Now customer service offering. The solution is geared toward deaf subscribers, e… Read the full story on Call Center Management.
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