The latest news and updates in communications and telephony.
The Benefits of Speech Analytics for Customer Service Story from Call Center Management. Originally posted on August 19, 2019, 2:00 am. Speech analytics are an important part of AI’s integration in contact center and customer service solutions, offering valuable insights that… Read the full story on Call Center Management. 888VoIP Read more…
Improving Attendance in the Contact Center Story from Call Center Management. Originally posted on August 13, 2019, 12:10 pm. It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of… Read the Read more…
Taking Advantage of a HIPAA-Compliant Business VoIP Solution Story from Business VoIP. Originally posted on August 2, 2019, 7:35 am. Healthcare organizations must maintain HIPAA compliance to ensure the safety and security of their patients’ sensitive information. Business… Read the full story on Business VoIP. Call Center Management Tips for Read more…
WFM Finds Home in Cloud Story from Call Center Management. Originally posted on July 26, 2019, 11:08 am. The cloud is certainly a transformative technology touching all points of industry. From the IoT and SD-WAN, to the c-suite and the contact … Read the full story on Call Center Management. Read more…
AI Will Fill the Manager’s Role in Workplace of the Future Story from Call Center Management. Originally posted on July 19, 2019, 5:18 am. AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future…. Read the full story on Read more…
Windstream Introduces Slack UC Integration Story from Business VoIP. Originally posted on July 16, 2019, 9:16 am. Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity … Read the full story on Business VoIP. Adding Conversational AI to Your Read more…
Tips to Speed Training of New Agents in the Contact Center Story from Call Center Management. Originally posted on July 9, 2019, 5:04 am. In reality, what you need are some tricks and shortcuts that will help you get agents where they need to be in the shortest amount of Read more…
What Are the Benefits of Business VoIP? Story from Business VoIP. Originally posted on July 2, 2019, 7:48 am. The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – in… Read the full story on Business VoIP. Morale Boosting Read more…
TPx Takes Wraps Off Hybrid UC Solution Story from Business VoIP. Originally posted on June 25, 2019, 11:25 am. MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solut… Read the full story on Business VoIP. tyntec and Ooredoo Read more…
Reasons Your Call Center Needs Quality Assurance Story from Call Center Management. Originally posted on June 14, 2019, 7:28 am. Quality assurance is arguably one of the most important factors in a call center operation’s success. Simply seating agents and providing a … Read the full story on Call Center Read more…