The latest news and updates in communications and telephony.
Training Tips: Sharing Knowledge in the Contact Center Story from Call Center Management. Originally posted on January 7, 2020, 4:16 am. When it comes to call center training, what’s your most valuable resource? Is it your e-learning software? Your years-old classroom training… Read the full story on Call Center Management. Read more…
Chatbots Enhance & Streamline Call Center Experiences for PSCU Story from Call Center Management. Originally posted on December 27, 2019, 6:08 am. PSCU, a company that was formed back in 1977 to provide services for credit unions across the country, has announced its latest move to stre… Read the full Read more…
Focused on Better Customer Experiences, CallMiner Closes $75M Investment Story from Business VoIP. Originally posted on December 20, 2019, 9:37 am. In a move to focus even more on improving customers experiences and enhancing communications capabilities, CallMiner, a provider of AI-fuele… Read the full story on Business VoIP. Iconic Sydney Read more…
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality Story from Call Center Management. Originally posted on December 16, 2019, 10:33 am. While your contact center may track many performance metrics, it can be argued that the most important metric is the customer experience. Su… Read the Read more…
Ooma Assists Operations of Mental Health Services Firm Story from Business VoIP. Originally posted on December 10, 2019, 8:29 am. Compass Health Systems has selected Ooma Enterprise to provide customized voice service as well as bandwidth management to support operation… Read the full story on Business VoIP. Comcast Launches ASL Read more…
Cloud Communication Alliance Welcomes New Member CounterPath Story from Business VoIP. Originally posted on November 26, 2019, 8:55 am. Counterpath has become the newest member of the Cloud Communications Alliance…. Read the full story on Business VoIP. Verint Announces New Voice Biometrics Customer in Philippines Bank Story from Call Center Read more…
Cloud Communication Alliance Welcomes New Member CounterPath Story from Business VoIP. Originally posted on November 26, 2019, 8:55 am. Counterpath has become the newest member of the Cloud Communications Alliance…. Read the full story on Business VoIP. Verint Announces New Voice Biometrics Customer in Philippines Bank Story from Call Center Read more…
Verint Financial Compliance Solution Solving Regulatory Complexity Story from Call Center Management. Originally posted on November 19, 2019, 4:11 am. Verint’s Financial Compliance platform ranked as top compliance-side solution, helps reduce regulatory complexity for clients…. Read the full story on Call Center Management. Customer Says Nextiva Cloud PBX Service is Read more…
Avaya Takes DaaS Offering to Canada and Europe Story from Business VoIP. Originally posted on November 12, 2019, 10:10 am. Avaya has announced it’s brinigng its DaaS offering beyond the U.S. to also offer it in Canada and Europe…. Read the full story on Business VoIP. Emergency Call Center Workers Read more…
To Outsource the Contact Center or Not to Outsource Story from Call Center Management. Originally posted on November 5, 2019, 10:05 am. If you’re starting a new customer support program, or rethinking the one you’ve already got, you may be wondering if it makes sense to keep … Read the Read more…