The latest news and updates in communications and telephony.
Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement Story from Business VoIP. Originally posted on October 13, 2020, 5:32 am. Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common … Read the Read more…
Red Box Introduces Conversa, RingCentral Integration Story from Business VoIP. Originally posted on October 6, 2020, 10:40 am. Red Box announced a new integration partnership with RingCentral, offering access to RingCentral voice and video recordings via the recently… Read the full story on Business VoIP. Life Sciences Communication Platform Within3 Read more…
FirstComm Introduces UC Teams Story from Business VoIP. Originally posted on September 25, 2020, 6:39 am. FirstComm announced the newest addition to its suite of UC Packages – UC Teams, a Microsoft Teams integration that delivers a rich UC experi… Read the full story on Business VoIP. UCaaS Provider Crexendo Read more…
IFS Adds New Features to Customer Engagement Solution Story from Call Center Management. Originally posted on September 21, 2020, 5:07 am. Global enterprise software company IFS recently announced the availability of new and enhanced capabilities in its customer engagement softw… Read the full story on Call Center Management. Evolve IP Read more…
AnswerPro to Provide Patient Monitoring Services for COVID-19 Vaccine Trials Story from Call Center Management. Originally posted on September 10, 2020, 12:51 pm. Omaha, Nebraska-based AnswerPro, LLC recently announced that it has been chosen by Current Health as a strategic partner to provide patient … Read the full story on Read more…
Patton’s VoIP Services Pass Interoperability Testing with New SIP Offerings from Deutsche Telekom Story from Business VoIP. Originally posted on September 8, 2020, 5:25 am. US-based telecom manufacturer Patton Electronics has announced the successful completion of interoperability testing between its SmartNode V… Read the full story on Business VoIP. Vidyard Read more…
Insurance Agency Shifts to Remote Work with 8×8 Cloud Communications Story from Business VoIP. Originally posted on August 27, 2020, 8:55 am. Correll Insurance Group, a growing independent agent in South Carolina, is one of the recent businesses to leap to remote operations…. Read the full story on Business VoIP. Read more…
Getting Call Center Management Right from the Start Story from Call Center Management. Originally posted on August 25, 2020, 12:57 pm. Covid-19 is dramatically changing the contact centre landscape as we know it. So, what critical disciplines and tools are the very foundatio… Read the full story on Call Center Read more…
Permanent Remote Workforce May Double After COVID-19 Story from Business VoIP. Originally posted on August 14, 2020, 2:00 am. The number of permanent remote workers could double after the coronavirus pandemic is resolved. Real estate services firm Cushman & Wakefiel… Read the full story on Business VoIP. Study Uncovers Global Read more…
Alcatel-Lucent Enterprise, RingCentral Release Cloud Communications Rainbow Story from Business VoIP. Originally posted on August 11, 2020, 12:07 pm. Today, Alcatel Lucent Enterprise and RingCentral announced a strategic partnership to offer the co-branded cloud solution, Rainbow Office po… Read the full story on Business VoIP. Fuze Boosts Enterprise Communications with Read more…