Getting Call Center Management Right from the Start
Story from Call Center Management. Originally posted on August 25, 2020, 12:57 pm.
Covid-19 is dramatically changing the contact centre landscape as we know it. So, what critical disciplines and tools are the very foundatio… Read the full story on Call Center Management.
Avaya OneCloud CCaaS Named a Winner by CUSTOMER Magazine
Story from Business VoIP. Originally posted on August 25, 2020, 12:45 pm.
Avaya recently announced that its Avaya OneCloud CCaaS solution has been named a 2020 Contact Center Technology Award winner by CUSTOMER mag… Read the full story on Business VoIP.
Real-Time Contact Center Capabilities: More Important Than Ever?
Story from Call Center Management. Originally posted on August 21, 2020, 10:50 am.
Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between customers … Read the full story on Call Center Management.
Collaboration with LogMeIn Adds VoIP Conferencing to Swell Toolset
Story from Business VoIP. Originally posted on August 20, 2020, 10:01 am.
Customer experience software provider Swell recently announced a new integration with LogMeIn, a provider of software as a service and cloud… Read the full story on Business VoIP.
Salesforce Wraps Up Einstein Voice Assistant, Forges Closer Tie with Amazon Connect
Story from Call Center Management. Originally posted on August 20, 2020, 9:49 am.
Salesforce abruptly announced in a short note that it has retired Einstein Voice Assistant as of July 10, 2020. The note contained no explan… Read the full story on Call Center Management.
Permanent Remote Workforce May Double After COVID-19
Story from Business VoIP. Originally posted on August 14, 2020, 2:00 am.
The number of permanent remote workers could double after the coronavirus pandemic is resolved. Real estate services firm Cushman & Wakefiel… Read the full story on Business VoIP.
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