The latest news and updates in communications and telephony.
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation Story from Business VoIP. Originally posted on December 22, 2020, 6:54 am. ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into one soluti… Read the full story on Business VoIP. Broadvoice Read more…
El Paso Water Transforms Customer Service with Infosys Story from Call Center Management. Originally posted on December 15, 2020, 8:10 am. Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Water (EPW… Read the full story on Call Center Management. Read more…
SugarCRM Joins Amazon Web Services Partner Network Story from Call Center Management. Originally posted on December 8, 2020, 9:03 am. This week, SugarCRM announced that it’s expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology … Read the full story on Call Center Management. Nextiva Read more…
With the COVID Pandemic, Call Center Fraud Is on the Rise Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am. Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 community response, as well as o… Read the full story Read more…
Fisher & Paykel Picks Vonage for Global Customer Support Story from Business VoIP. Originally posted on November 24, 2020, 6:21 am. For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options for its customer… Read the full story on Business VoIP. Canadian Company Read more…
MODRON Selects Spaces API to Deliver Mediation and Consultation Services Story from Business VoIP. Originally posted on November 17, 2020, 4:29 am. Vonage announced a new partnership with MODRON, an Australian legal tech startup that will be leveraging Vonage to support its online video … Read the full story on Read more…
City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns Story from Call Center Management. Originally posted on November 6, 2020, 10:16 am. The global pandemic and COVID-19 shutdowns that began months ago here in the U.S. have changed how businesses operate and how employees work… Read Read more…
Facebook Announces Updates to Messenger API to Support Instagram Messaging Story from Call Center Management. Originally posted on October 30, 2020, 5:39 am. Facebook noted that over the last year, total daily conversations between people and businesses on Messenger and Instagram grew over 40 perc… Read the full story on Read more…
Scorebuddy Combines LMS and Quality Management in a Single Platform Story from Call Center Management. Originally posted on October 21, 2020, 6:05 am. Scorebuddy, a contact center quality assurance solution provider based in Dublin, Ireland, recently announced that it has released a new ver… Read the full story on Call Read more…
Asterisk 18 Announced Ahead of AstriCon Story from Business VoIP. Originally posted on October 20, 2020, 10:58 am. This week, AstriCon kicks off, running virtually October 21 and 22, but, before the 17th iteration of the annual Asterisk user group confere… Read the full story on Business VoIP. RingCentral Begins Read more…