Communications News

Poly Announces Enterprise-grade Support Service Story from Business VoIP. Originally posted on August 5, 2022, 9:34 am. Poly announced a new enhanced version of its Poly+ support services to help better manage communication devices and support their enterprise… Read the full story on Business VoIP. Study Finds Call Center Background Read more…

Talkie.ai Improving Healthcare Customer Service with AI Story from Call Center Management. Originally posted on August 2, 2022, 9:27 am. Talkie.ai raised $2.6 million from a Polish-Austrian consortium of VC funds and will use the funds to further specialize in creating technol… Read the full story on Call Center Management. Read more…

Odigo Customers Gain Anti-Fraud Solutions Story from Call Center Management. Originally posted on July 26, 2022, 11:50 am. Pindrop announced its anti-fraud and authentication solutions are available in the Odigo Connect marketplace…. Read the full story on Call Center Management. Rising Inflation Increases Consumers’ Expectations of the Customer Experience Story Read more…

Study Finds Younger Shoppers Put Little Emphasis on Retail Location Shopping Story from Call Center Management. Originally posted on July 18, 2022, 10:48 am. A recent study issued by customer engagement company Verint found that fewer than 36 percent of consumers under 40 prefer to visit stores wh… Read the Read more…

New AVer Camera Supports Whiteboard Sharing Story from Business VoIP. Originally posted on July 11, 2022, 11:07 am. AVer Information Inc. USA revealed its conferencing room content camera, the CAM130 Content Camera…. Read the full story on Business VoIP. ConvergeOne Approved by Georgia Technology Authority’s GTA Ready Program Story from Read more…