WFM Finds Home in Cloud Story from Call Center Management. Originally posted on July 26, 2019, 11:08 am. The cloud is certainly a transformative technology touching all points of industry. From the IoT and SD-WAN, to the c-suite and the contact … Read the full story on Call Center Management. Read more…
AI Will Fill the Manager’s Role in Workplace of the Future Story from Call Center Management. Originally posted on July 19, 2019, 5:18 am. AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future…. Read the full story on Read more…
Windstream Introduces Slack UC Integration Story from Business VoIP. Originally posted on July 16, 2019, 9:16 am. Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity … Read the full story on Business VoIP. Adding Conversational AI to Your Read more…
Tips to Speed Training of New Agents in the Contact Center Story from Call Center Management. Originally posted on July 9, 2019, 5:04 am. In reality, what you need are some tricks and shortcuts that will help you get agents where they need to be in the shortest amount of Read more…
What Are the Benefits of Business VoIP? Story from Business VoIP. Originally posted on July 2, 2019, 7:48 am. The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – in… Read the full story on Business VoIP. Morale Boosting Read more…