How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read more…
How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read more…
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a Read more…
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a Read more…
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a Read more…
VoIP Supply Introduces IP PBX for SMBs Story from Business VoIP. Originally posted on May 2, 2018, 5:40 am. VoIP Supply has unleashed its new RenegadePBX Pro 75. This new premises-based IP PBX appliance caters to the needs of small Read more…
Why Teamwork Matters, and How It Works Story from Call Center Management. Originally posted on April 27, 2018, 2:00 am. “There is no greater weapon in a company’s arsenal than a great team,” writes Tim Zimmer, an associate consultant at Read more…
How Businesses Can Benefit from VoIP Story from Business VoIP. Originally posted on April 24, 2018, 2:00 am. VoIP provides customers with more affordable phone calling, greater resiliency, the ability to more easily support remote workers, and the p… Read Read more…
Monet Software Prepares to Again Leapfrog Competition Story from Call Center Management. Originally posted on April 17, 2018, 12:37 pm. Monet Software empowers contact centers and help desks with technology that allows them to work smarter. That way these customers Read more…
Oracle SBC Steers Evolve IP Modernization Efforts Story from Business VoIP. Originally posted on April 11, 2018, 6:33 am. Evolve IP deployed the Oracle Communications Session Border Controller (SBC) to upgrade its European network infrastructure and gain the abi… Read Read more…