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Communications Headlines for July 11

Analytics, AI, ML Deliver Business Intelligence Story from Business VoIP. Originally posted on July 6, 2018, 6:58 am. Analytics is about understanding what’s happening with the data you have. That could be as simple as looking at your full or Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for July 4

Regardless of Generation, We All Want More Choices, Better Customer Service Story from Call Center Management. Originally posted on June 28, 2018, 9:34 am. Sometimes we need to get on the phone with a live agent. Often, however, we can Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for June 27

nexogy Announces SMS Enhancements Story from Business VoIP. Originally posted on June 26, 2018, 12:56 pm. nexogy announced an SMS enhancement to its business VoIP offering, making it now possible for customers to text message a business toll free… Read Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for June 20

Survey Touts Modernized Call Center Benefits Story from Call Center Management. Originally posted on June 19, 2018, 6:07 am. Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment…. Read the full story on Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for June 13

Why Your Business Should Consider VoIP Story from Business VoIP. Originally posted on June 12, 2018, 9:57 am. Many businesses already have adopted VoIP for its low capital and operating costs. VoIP is also attractive because it can scale, support Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for June 6

Yealink Gains New ‘Perspective’ Story from Business VoIP. Originally posted on June 1, 2018, 7:59 am. On the Eve of Perspectives18, Ribbon announced successful certifications with the Yealink portfolio; Adding the T4S series IP Desk Phones, T… Read the full Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for May 30

How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for May 30

How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read more…

By nCloud Service Solutions, 7 years ago
Communications News

Communications Headlines for May 23

NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a Read more…

By nCloud Service Solutions, 8 years ago
Communications News

Communications Headlines for May 16

NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a Read more…

By nCloud Service Solutions, 8 years ago

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