Analyze Individual Experiences to Understand Total Customer Experiences
Story from Call Center Management. Originally posted on August 21, 2018, 1:07 pm.
To deliver better CX, organizations should look at the user experience their individual processes and systems – like their interactive voice… Read the full story on Call Center Management.
Nextiva Goes ‘LIVE’ in Colorado
Story from Business VoIP. Originally posted on August 20, 2018, 11:34 am.
Denver-based IT services provider LIVE Consulting announced as new partnership with Nextiva, to deliver the industry-leading business VoIP s… Read the full story on Business VoIP.
Grandstream Grants IP Migration
Story from Business VoIP. Originally posted on August 17, 2018, 11:50 am.
This week Grandstream took the wraps off the HT813, the newest addition to the HT series of Analog Phone Adapters. The HT813 Featuring an FX… Read the full story on Business VoIP.
Masergy Global UCaaS Introduces New Cisco Interoperability
Story from Business VoIP. Originally posted on August 16, 2018, 7:59 am.
Masergy announced interoperability between its Global UCaaS solution and a number of Cisco endpoints, including the 6800 and 8800 series of … Read the full story on Business VoIP.
5 Business Uses for Natural Language Processing
Story from Call Center Management. Originally posted on August 15, 2018, 8:10 am.
From a business standpoint, the most fundamental and important piece of unstructured data is text, and organizations have the potential to h… Read the full story on Call Center Management.
Customer Service in the Age of On-Demand Services
Story from Call Center Management. Originally posted on August 15, 2018, 7:56 am.
In the new world of sales, the days of one-and-done customer interactions don’t really work anymore. So sales people need to keep in touch w… Read the full story on Call Center Management.
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