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Communications Headlines for April 29

UK Tech Incubator Initiates Remote Working Overnight Story from Business VoIP. Originally posted on April 27, 2020, 12:39 pm. Europe’s largest tech incubator, Level39 selected the 8×8 X Series platform to support the remote workforce during the COVID-19 quarantine. … Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for April 22

New York-based PX Launches ‘Speed to Lead’ Call Center Sales Lead Tracking Technology Story from Call Center Management. Originally posted on April 21, 2020, 10:54 am. New York City-based customer acquisition solutions provider PX recently announced the launch of its Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for April 15

Doctolib Delivering Telehealth Service Via Vonage Video API Story from Business VoIP. Originally posted on April 14, 2020, 1:29 pm. French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs…. Read the full story Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for April 8

Genesys Reacts to COVID-19 with ‘Rapid Response’ Story from Business VoIP. Originally posted on April 7, 2020, 8:54 am. Genesys announced Rapid Response, an offer that promises free access to Genesys Cloud, with accelerated cloud contact center deployment…. Read the Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for April 1

Fuze Launches Cloud Contact Center Module Story from Business VoIP. Originally posted on March 30, 2020, 11:02 am. Fuze recently announced the launch of its fully integrated contact-center-as a-service (CCaaS) solution, a feature embedded within the Fuze … Read the Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for March 25

State Unemployment Call Centers Overwhelmed Due to Coronavirus Story from Call Center Management. Originally posted on March 24, 2020, 10:17 am. Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for March 18

CallTower Offers Support for Remote Work as COVID-19 Spreads Story from Business VoIP. Originally posted on March 17, 2020, 11:38 am. CallTower, a provider of cloud-based, enterprise-class UC & collaboration solutions, is answering the call with resources and a reminder Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for March 11

CloudConnect Makes Next Gen Communications Possible for SMEs Story from Business VoIP. Originally posted on March 6, 2020, 8:52 am. CloudConnect Communications, a start-up MVNO based in India is focused on changing how businesses communicate. In particular it’s working to… Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for March 4

DMG Names Verint WFO Market Leader Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am. Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read Read more…

By nCloud Service Solutions, 6 years ago
Communications News

Communications Headlines for February 26

In the C-Suite, Who’s Looking Out for the Customers? Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am. In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom Read more…

By nCloud Service Solutions, 6 years ago

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