UK Tech Incubator Initiates Remote Working Overnight Story from Business VoIP. Originally posted on April 27, 2020, 12:39 pm. Europe’s largest tech incubator, Level39 selected the 8×8 X Series platform to support the remote workforce during the COVID-19 quarantine. … Read more…
New York-based PX Launches ‘Speed to Lead’ Call Center Sales Lead Tracking Technology Story from Call Center Management. Originally posted on April 21, 2020, 10:54 am. New York City-based customer acquisition solutions provider PX recently announced the launch of its Read more…
Doctolib Delivering Telehealth Service Via Vonage Video API Story from Business VoIP. Originally posted on April 14, 2020, 1:29 pm. French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs…. Read the full story Read more…
Genesys Reacts to COVID-19 with ‘Rapid Response’ Story from Business VoIP. Originally posted on April 7, 2020, 8:54 am. Genesys announced Rapid Response, an offer that promises free access to Genesys Cloud, with accelerated cloud contact center deployment…. Read the Read more…
Fuze Launches Cloud Contact Center Module Story from Business VoIP. Originally posted on March 30, 2020, 11:02 am. Fuze recently announced the launch of its fully integrated contact-center-as a-service (CCaaS) solution, a feature embedded within the Fuze … Read the Read more…
State Unemployment Call Centers Overwhelmed Due to Coronavirus Story from Call Center Management. Originally posted on March 24, 2020, 10:17 am. Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be Read more…
CallTower Offers Support for Remote Work as COVID-19 Spreads Story from Business VoIP. Originally posted on March 17, 2020, 11:38 am. CallTower, a provider of cloud-based, enterprise-class UC & collaboration solutions, is answering the call with resources and a reminder Read more…
CloudConnect Makes Next Gen Communications Possible for SMEs Story from Business VoIP. Originally posted on March 6, 2020, 8:52 am. CloudConnect Communications, a start-up MVNO based in India is focused on changing how businesses communicate. In particular it’s working to… Read more…
DMG Names Verint WFO Market Leader Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am. Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read Read more…
In the C-Suite, Who’s Looking Out for the Customers? Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am. In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom Read more…