Amazon Connect Introduces New Capabilities Story from Call Center Management. Originally posted on September 27, 2021, 10:53 am. Amazon has announced three new capabilities for the Connect contact center solution, offering users advanced digital features for maintainin… Read the full Read more…
SCOTUS Decision on TCPA Doesn’t Let Marketers Off the Hook Story from Call Center Management. Originally posted on September 21, 2021, 11:32 am. In an effort to address the ever-growing number of telephone marketing calls, Congress enacted the Telephone Consumer Read more…
IBM Adds New Features to Watson Assistant for Call Centers Story from Call Center Management. Originally posted on September 14, 2021, 11:49 am. Automation in the call center is critical technology for smooth operations. Most callers don’t need a live Read more…
Toku Secures $5 Million in Series A Story from Business VoIP. Originally posted on September 7, 2021, 10:04 am. Cloud communications company Toku recently announced it has received $5 million in new funding to support growth initiatives and product dev… Read more…
Texas Court Finds 3 Guilty In Call Center Fraud Operation Story from Call Center Management. Originally posted on August 31, 2021, 12:27 pm. Three individuals have pleaded guilty to running illegal call center operations that stole millions from unsuspecting elderly Read more…
Edify Huddle CX v4.0 Brings Enhanced Customer Interactions Story from Call Center Management. Originally posted on August 23, 2021, 9:46 am. Edify’s latest version of the Huddle CX solution offers service agents new resources for enhancing customer journeys from every Read more…
Avature Chooses Dublin-based DIDWW’s Cloud PBX Phone System Story from Business VoIP. Originally posted on August 17, 2021, 8:03 am. Dublin, Ireland-based DIDWW is a supplier of IP-based communications and SIP trunking services that delivers inbound and outbound communicat… Read Read more…
Curator Hotels & Resorts Announces Three New Telecom Technology Partners Story from Business VoIP. Originally posted on August 10, 2021, 10:09 am. Hotels have unique communications needs. Today, hotel and resort guests expect to be able to communicate from anywhere: Read more…
Coca-Cola Europacific Utilizes 8×8 CPaaS for Secure Mobile Business Operations Story from Business VoIP. Originally posted on August 2, 2021, 10:05 am. Coca-Cola Europacific Partners and 8×8 have joined together to create new security features for the Klik Toko application…. Read more…
Mutare Expands Business Reach with CCA Membership Story from Business VoIP. Originally posted on July 27, 2021, 9:58 am. Cloud communications company Mutare has joined the Cloud Communications Alliance, further cementing the brand as a dominant player in the vo… Read more…