Texas Court Finds 3 Guilty In Call Center Fraud Operation Story from Call Center Management. Originally posted on August 31, 2021, 12:27 pm. Three individuals have pleaded guilty to running illegal call center operations that stole millions from unsuspecting elderly Read more…
Edify Huddle CX v4.0 Brings Enhanced Customer Interactions Story from Call Center Management. Originally posted on August 23, 2021, 9:46 am. Edify’s latest version of the Huddle CX solution offers service agents new resources for enhancing customer journeys from every Read more…
Avature Chooses Dublin-based DIDWW’s Cloud PBX Phone System Story from Business VoIP. Originally posted on August 17, 2021, 8:03 am. Dublin, Ireland-based DIDWW is a supplier of IP-based communications and SIP trunking services that delivers inbound and outbound communicat… Read Read more…
Curator Hotels & Resorts Announces Three New Telecom Technology Partners Story from Business VoIP. Originally posted on August 10, 2021, 10:09 am. Hotels have unique communications needs. Today, hotel and resort guests expect to be able to communicate from anywhere: Read more…
Coca-Cola Europacific Utilizes 8×8 CPaaS for Secure Mobile Business Operations Story from Business VoIP. Originally posted on August 2, 2021, 10:05 am. Coca-Cola Europacific Partners and 8×8 have joined together to create new security features for the Klik Toko application…. Read more…
Mutare Expands Business Reach with CCA Membership Story from Business VoIP. Originally posted on July 27, 2021, 9:58 am. Cloud communications company Mutare has joined the Cloud Communications Alliance, further cementing the brand as a dominant player in the vo… Read more…
Shentel Business Strikes Deal with York College for Infrastructure Upgrade Story from Business VoIP. Originally posted on July 20, 2021, 8:05 am. York College of Pennsylvania selected Shentel Business to bring new networking and voice capabilities for the school’s campus…. Read more…
Viber Forms Partnership with Sri Lanka’s Dialog Axiata Story from Business VoIP. Originally posted on July 13, 2021, 5:41 am. Rakuten Viber, or simply Viber, is a cross-platform voice over IP and instant messaging software application owned by Japanese multinational… Read more…
IntelePeer Successfully Files Certification for STIR/SHAKEN Story from Business VoIP. Originally posted on July 6, 2021, 9:02 am. IntelePeer announced the company met the requirements for STIR/SHAKEN, offering much needed protection to customers against the recent surge… Read the full Read more…
VCC By Vonage Brings New Productivity Tools To Contact Center Agents Story from Call Center Management. Originally posted on June 29, 2021, 10:56 am. Vonage has announced the release of Vonage Contact Center for Service Cloud Voice, bringing a new Read more…