MLGW Offers Extended Customer Service Hours Due To High Volume
Story from Call Center Management. Originally posted on November 22, 2021, 9:34 am.
Memphis Light Gas and Water will now offer customers additional customer service hours after customers experienced delays in service lasting… Read the full story on Call Center Management.
Xplornet Selects Alianza to Support New UCaaS Solution
Story from Business VoIP. Originally posted on November 22, 2021, 6:36 am.
Alianza representatives revealed the Cymbus cloud platform will be used to support a new unified communications solution from Canadian inter… Read the full story on Business VoIP.
NICE Teams with Google Cloud for CXone Integration
Story from Call Center Management. Originally posted on November 19, 2021, 8:49 am.
To provide traditional contact centers with advanced self-service features, CX leader NICE partnered with Google Cloud to offer customers an… Read the full story on Call Center Management.
Mida Brings More UC Apps to Zoom
Story from Business VoIP. Originally posted on November 19, 2021, 8:13 am.
The global pandemic of 2020 has left a last impression on the enterprise workforce of today. Many workplaces that suddenly needed to go digi… Read the full story on Business VoIP.
VoIP Provider Telnyx Undergoes Month of DDoS Attacks
Story from Business VoIP. Originally posted on November 19, 2021, 3:24 am.
Telnyx, a provider of carrier-grade VoIP services, has been undergoing DDoS attacks for the better part of a month. The company has migrated… Read the full story on Business VoIP.
Blue Prism and AWS Reveal Strategic Partnership
Story from Call Center Management. Originally posted on November 17, 2021, 6:33 am.
Blue Prism and AWS joined to enhance contact center operations through the deployment of advanced digital robots…. Read the full story on Call Center Management.
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