New Amazon Scam Phishes Victims with Call Center and Legitimate Amazon Pages Story from Call Center Management. Originally posted on November 9, 2021, 9:48 am. Beginning in October of 2021, cyber security experts noted incidences of a new type of Read more…
C3 Complete Announces Strategic Alliance with Grupo NGN Story from Call Center Management. Originally posted on November 2, 2021, 8:25 am. C3 Complete and Grupo NGN have formed a strategic alliance to provide C3 Complete channel partners with Grupo NGN’s Read more…
Protecting Emergency Services from Criminal Activity Story from Call Center Management. Originally posted on October 26, 2021, 12:01 pm. Government organizations are making the switch to digital, but should consider the potential consequences of leaving crucial public services… Read the Read more…
OneStream Networks Teams Up with 186Kloud for Strategic Partnership Story from Business VoIP. Originally posted on October 19, 2021, 5:03 am. Managed services company OneStream has announced it has joined 186Kloud to deliver advanced cloud solutions through the OneStream partner Read more…
Square Inc. Starts Search for 300 New Call Center Employees Story from Call Center Management. Originally posted on October 11, 2021, 11:02 am. Payment processing company Square is hoping to bring 250 new employees on board to boost contact center Read more…
Upgraded Edition of Auraya Biometrics Solution Meets AWS Standards Story from Call Center Management. Originally posted on October 5, 2021, 11:52 am. Auraya has announced that version 2.1.2 of the EVA Voice Biometric solution has received accreditation from the AWS Read more…
Amazon Connect Introduces New Capabilities Story from Call Center Management. Originally posted on September 27, 2021, 10:53 am. Amazon has announced three new capabilities for the Connect contact center solution, offering users advanced digital features for maintainin… Read the full Read more…
SCOTUS Decision on TCPA Doesn’t Let Marketers Off the Hook Story from Call Center Management. Originally posted on September 21, 2021, 11:32 am. In an effort to address the ever-growing number of telephone marketing calls, Congress enacted the Telephone Consumer Read more…
IBM Adds New Features to Watson Assistant for Call Centers Story from Call Center Management. Originally posted on September 14, 2021, 11:49 am. Automation in the call center is critical technology for smooth operations. Most callers don’t need a live Read more…
Toku Secures $5 Million in Series A Story from Business VoIP. Originally posted on September 7, 2021, 10:04 am. Cloud communications company Toku recently announced it has received $5 million in new funding to support growth initiatives and product dev… Read more…