Outdated Tech Compromising Agent Performance Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am. According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read more…
designDATA Launches M365 Business Voice Solution Story from Business VoIP. Originally posted on February 7, 2022, 9:13 am. IT management and consulting company designDATA recently announced the release of M365 Business Voice, a solution allowing businesses to eas… Read the Read more…
Wealthify Transforms Customer Support with Talkdesk CX Cloud Story from Call Center Management. Originally posted on January 31, 2022, 11:10 am. Cloud contact center leader Talkdesk recently announced Wealthify, a UK-based digital investment service provider, selected Talkdesk CX Clou… Read Read more…
BPO Giant Webhelp to Establish Offices in Israel Story from Call Center Management. Originally posted on January 25, 2022, 10:07 am. Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process Read more…
8×8 Finalizes Fuze Acquisition Story from Business VoIP. Originally posted on January 18, 2022, 8:35 am. Last month, 8×8 sent shockwaves through the world of cloud communications after announcing plans to acquire industry rival, Fuze. After work… Read the full Read more…
AudioCodes Adds Microsoft Operator Connect Integration to Live Cloud Story from Business VoIP. Originally posted on January 10, 2022, 10:35 am. AudioCodes announced the launch of its Microsoft Operator Connect integration, making it easy for customers to simply access and Read more…
What Will The ‘Post Pandemic’ Customer Experience Look Like? Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am. What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, Read more…
Call Centers Offer Better Benefits in Hopes to Attract Talent Story from Call Center Management. Originally posted on December 28, 2021, 11:34 am. As businesses start to rebuild and look to strengthen customer service, the push to improve call center Read more…
Q-nomy Intros Virtual Waiting Room Story from Call Center Management. Originally posted on December 21, 2021, 3:32 am. Business software solution company Q-nomy recently revealed a new virtual lobby application for contact center and customer service operatio… Read the full Read more…
Cloopen Enters Agreement to Acquire Zhuge Story from Business VoIP. Originally posted on December 14, 2021, 1:14 am. Chinese cloud communications solutions company, Cloopen Group Holding Limited (Cloopen) recently announced it entered into an agreement to a… Read the full Read more…