What Will The ‘Post Pandemic’ Customer Experience Look Like?
Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am.
What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, customers will disreg… Read the full story on Call Center Management.
Eckoh Announces Acquisition of Syntec Holdings
Story from Call Center Management. Originally posted on December 30, 2021, 6:26 am.
Eckoh officially purchased secure payment solutions provider Syntec for ?31 million ($41 million), and will use Syntec’s products and expert… Read the full story on Call Center Management.
The Pandemic is Speeding the Drive to Digitization
Story from Business VoIP. Originally posted on December 29, 2021, 6:07 am.
While many companies were in the midst of digitization projects for their customer support functions as well as remote working before the CO… Read the full story on Business VoIP.
Call Centers Offer Better Benefits in Hopes to Attract Talent
Story from Call Center Management. Originally posted on December 28, 2021, 11:34 am.
As businesses start to rebuild and look to strengthen customer service, the push to improve call center conditions and benefits is on the ri… Read the full story on Call Center Management.
Intulse Unveils Conferencing Solution Intulse Meetings
Story from Business VoIP. Originally posted on December 23, 2021, 10:06 am.
VoIP solution company Intulse recently announced the launch of Intulse Meetings, a video conferencing integration enabling users to virtuall… Read the full story on Business VoIP.
DHL Supply Chain Chooses Avaya OneCloud for Better Contact Center Services
Story from Call Center Management. Originally posted on December 23, 2021, 9:44 am.
Improving customer service has been a high priority across all areas of businesses. That need turned up dramatically over the course of the … Read the full story on Call Center Management.
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