8×8 Finalizes Fuze Acquisition Story from Business VoIP. Originally posted on January 18, 2022, 8:35 am. Last month, 8×8 sent shockwaves through the world of cloud communications after announcing plans to acquire industry rival, Fuze. After work… Read the full Read more…
AudioCodes Adds Microsoft Operator Connect Integration to Live Cloud Story from Business VoIP. Originally posted on January 10, 2022, 10:35 am. AudioCodes announced the launch of its Microsoft Operator Connect integration, making it easy for customers to simply access and Read more…
What Will The ‘Post Pandemic’ Customer Experience Look Like? Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am. What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, Read more…
Call Centers Offer Better Benefits in Hopes to Attract Talent Story from Call Center Management. Originally posted on December 28, 2021, 11:34 am. As businesses start to rebuild and look to strengthen customer service, the push to improve call center Read more…
Q-nomy Intros Virtual Waiting Room Story from Call Center Management. Originally posted on December 21, 2021, 3:32 am. Business software solution company Q-nomy recently revealed a new virtual lobby application for contact center and customer service operatio… Read the full Read more…
Cloopen Enters Agreement to Acquire Zhuge Story from Business VoIP. Originally posted on December 14, 2021, 1:14 am. Chinese cloud communications solutions company, Cloopen Group Holding Limited (Cloopen) recently announced it entered into an agreement to a… Read the full Read more…
TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey Story from Call Center Management. Originally posted on December 7, 2021, 8:02 am. To help companies make the best choices when they embark on digital reinvention, TTEC Holdings, Read more…
Inteliquent and AWS Collaborate to Improve Phone Call Quality Story from Business VoIP. Originally posted on November 28, 2021, 6:00 pm. With a significant percentage of the modern workforce converting to remote and hybrid work, quality phone service is a Read more…
MLGW Offers Extended Customer Service Hours Due To High Volume Story from Call Center Management. Originally posted on November 22, 2021, 9:34 am. Memphis Light Gas and Water will now offer customers additional customer service hours after customers experienced delays Read more…
Sangoma Announces Final Base Shelf Prospectus Story from Business VoIP. Originally posted on November 16, 2021, 7:33 am. Communications-as-a-service provider Sangoma Technologies Corporation recently announced it has filed and obtained a receipt for its final s… Read the full story Read more…