Welcome to the Era of ‘Knowledge Everywhere’
Story from Call Center Management. Originally posted on October 25, 2019, 11:29 am.
The Customer Engagement Company, Verint announced enhancements to Verint’s Knowledge Management Professional solution promising increased ef… Read the full story on Call Center Management.
OpenText Launches Solution to Map the Customer Experience
Story from Call Center Management. Originally posted on October 24, 2019, 9:10 am.
Information management solution provider OpenText recent its launched OpenText Core Experience Insights, a software-as-a-service application… Read the full story on Call Center Management.
New Hosted VoIP System Improves Multi-site Operations for North Carolina Oil Company
Story from Business VoIP. Originally posted on October 24, 2019, 9:06 am.
Carolina Digital Phone announced it completed an installation for Rose Oil Company in North Carolina that included installations at the comp… Read the full story on Business VoIP.
Contextual Data Key for Customer Interactions
Story from Business VoIP. Originally posted on October 21, 2019, 7:45 am.
Data powers the world we live in today. It is used to fuel our interactions, improve how devices operate and even as a method to motivate pu… Read the full story on Business VoIP.
Talkdesk and Claro Partner for Provision of Omnichannel Contact Center Solutions
Story from Business VoIP. Originally posted on October 18, 2019, 11:15 am.
This week, Claro Enterprise Solutions announced a new partnership with Talkdesk, enabling SD-WAN and other technology services provider the … Read the full story on Business VoIP.
VoIP.ms Certifies Yealink Portfolio
Story from Business VoIP. Originally posted on October 18, 2019, 9:54 am.
Today Yealink announced successful interoperability testing with VoIP.ms, certifying the Yealink portfolio of products for the VoIP.ms servi… Read the full story on Business VoIP.
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