Eliminating Silos Can Improve CX and Productivity
Story from Call Center Management. Originally posted on March 27, 2018, 3:57 am.
The answer is to eliminate the communications and collaboration, data, and cultural and organizations silos that now exist at businesses. Th… Read the full story on Call Center Management.
888VoIP Puts Peplink in Portfolio
Story from Business VoIP. Originally posted on March 26, 2018, 11:06 am.
888VoIP and Peplink announced a partnership putting the Peplink arsenal of networking solutions, with the crux of addition being the ability… Read the full story on Business VoIP.
Marchex Deliver New Speech Analytics Release, Dashboard
Story from Business VoIP. Originally posted on March 23, 2018, 10:12 am.
Call analytics company, Marchex has unveiled a new dashboard that delivers actionable customer insights with ease. The dashboard features a … Read the full story on Business VoIP.
Cogito Claims AI + EI = Better CX
Story from Business VoIP. Originally posted on March 21, 2018, 6:59 am.
Understanding emotion so we can more effectively react to it is becoming a growing focus in business…. Read the full story on Business VoIP.
WFM Helps Contact Centers Measure Up
Story from Call Center Management. Originally posted on March 20, 2018, 1:14 pm.
Workforce management software can help contact center managers do more accurate forecasting and set schedules with much greater efficiency…. Read the full story on Call Center Management.
The Customer Experience Movement Has Stalled
Story from Call Center Management. Originally posted on March 19, 2018, 10:35 am.
The American Customer Satisfaction Index reported that aggregate customer satisfaction has stalled. It remained at 76.7 for the third quarte… Read the full story on Call Center Management.
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