Alert Disney Call Center Agent Helps Domestic Abuse Victim
Story from Call Center Management. Originally posted on January 26, 2021, 7:36 am.
An alert Disney call center agent may be credited with helping a Pennsylvania domestic abuse victim. The caller pretended to buy tickets whi… Read the full story on Call Center Management.
AudioCodes and Twilio Deliver Direct Routing PSTN For Microsoft Teams
Story from Business VoIP. Originally posted on January 26, 2021, 6:12 am.
Cloud software developer AudioCodes announced a new partnership with Twilio to deliver Direct Routing PSTN for Microsoft Teams customers…. Read the full story on Business VoIP.
South Carolina Health Officials Shift to Simplified Call Center for Vaccine
Story from Call Center Management. Originally posted on January 25, 2021, 9:12 am.
The Department of Health and Environmental Control of South Carolina will be replacing a clunky and complicated system for vaccine distribut… Read the full story on Call Center Management.
DIDWW Releases phone.systems v 2.9
Story from Business VoIP. Originally posted on January 22, 2021, 10:32 am.
The phone.systems cloud-based virtual PBX breaks free from the limitations of traditional telephony.. There’s no need for special hardware o… Read the full story on Business VoIP.
CCA Announces Deadline Warning for ‘Ray Baum Act’ Compliance
Story from Business VoIP. Originally posted on January 22, 2021, 6:11 am.
A new set of FCC requirements for the telecommunications industry officially began on Jan 6th, 2021, and the CCA has provided a reminder abo… Read the full story on Business VoIP.
Anywhere365? Becomes One of Microsoft’s First Certified Contact Centers
Story from Call Center Management. Originally posted on January 21, 2021, 8:20 am.
Anywhere365? has been officially certified after rigorous testing by Microsoft Teams’ Connect Contact Center program…. Read the full story on Call Center Management.
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