The Software Assisting Call Center Management
Story from Call Center Management. Originally posted on December 21, 2018, 8:38 am.
Let’s take a deeper dive at some of the types of technology available to aid call center management in its quest of exceptional customer ser… Read the full story on Call Center Management.
Trilantic Turns to Hosted VoIP
Story from Business VoIP. Originally posted on December 20, 2018, 11:40 am.
Private equity firm Trilantic Capital Partners announced the selection of Votacall for its telephony needs. Triatlantic is responsible for m… Read the full story on Business VoIP.
Tech Support Fraud is a Growing Problem
Story from Call Center Management. Originally posted on December 13, 2018, 9:18 am.
Tech support fraud is on the rise, and it’s getting more sophisticated. Last year it rang up nearly $15 million in losses…. Read the full story on Call Center Management.
ASU Recognizes Gorney, Nextiva
Story from Business VoIP. Originally posted on December 13, 2018, 8:26 am.
Arizona State University’s W.P Carey School of Business has presented Tomas Gorney of Nextiva the 2018 Spirit of Enterprise Award…. Read the full story on Business VoIP.
Why Banks Should Be Using WFO
Story from Call Center Management. Originally posted on December 10, 2018, 3:52 am.
One way banks can improve customer experience is by employing workforce optimization software. Research firm Ovum says integrating WFO acros… Read the full story on Call Center Management.
Angry Customers May Need a Little TLC
Story from Call Center Management. Originally posted on December 7, 2018, 11:17 am.
Never underestimate the power of empathy…. Read the full story on Call Center Management.
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