Avaya Cloud Office Expands Globally with Enhanced Features
Story from Business VoIP. Originally posted on April 20, 2021, 7:06 am.
Avaya Cloud Office by RingCentral will now enable new business territories to access communication features to improve experiences for both … Read the full story on Business VoIP.
Microsoft Acquires Speech AI Leader Nuance Communications
Story from Business VoIP. Originally posted on April 16, 2021, 9:08 am.
Massachusetts-based Nuance Communications is an early speech recognition pioneer that has since grown to be one of the leaders of conversati… Read the full story on Business VoIP.
Semafone and Avaya Team Up for Contact Center Payment Security
Story from Call Center Management. Originally posted on April 16, 2021, 8:46 am.
Semafone and Avaya have announced they teamed up to offer a solution for this need in the market. As part of their global reseller partnersh… Read the full story on Call Center Management.
Lee Kayne Named Vice President of Contact Center Solutions for Carousel Industries
Story from Call Center Management. Originally posted on April 15, 2021, 11:29 am.
Lee Kayne will now be leading Carousel Industries’ business strategy for contact center solutions…. Read the full story on Call Center Management.
Granite Announces ‘Spring Into Action’ Wellness Program
Story from Business VoIP. Originally posted on April 15, 2021, 10:42 am.
Telecom service provider Granite is encouraging employees to focus on health and community service for the month of April with its “Spring … Read the full story on Business VoIP.
State Bank of Pakistan Issues New Standards for Improving Banking Call Centers
Story from Call Center Management. Originally posted on April 9, 2021, 10:54 am.
The State Bank of Pakistan (SBP) recently announced it plans to improve the standards for banking call centers by revising and consolidating… Read the full story on Call Center Management.
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