The latest news and updates in communications and telephony.
Analytics, AI, ML Deliver Business Intelligence Story from Business VoIP. Originally posted on July 6, 2018, 6:58 am. Analytics is about understanding what’s happening with the data you have. That could be as simple as looking at your full or empty shop shel… Read the full story on Business VoIP. Read more…
Regardless of Generation, We All Want More Choices, Better Customer Service Story from Call Center Management. Originally posted on June 28, 2018, 9:34 am. Sometimes we need to get on the phone with a live agent. Often, however, we can find solutions ourselves using a FAQ list, a YouTube how-to Read more…
nexogy Announces SMS Enhancements Story from Business VoIP. Originally posted on June 26, 2018, 12:56 pm. nexogy announced an SMS enhancement to its business VoIP offering, making it now possible for customers to text message a business toll free… Read the full story on Business VoIP. TMC Labs Names it Read more…
Survey Touts Modernized Call Center Benefits Story from Call Center Management. Originally posted on June 19, 2018, 6:07 am. Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment…. Read the full story on Call Center Management. How to Assess, Address Call Center Shrinkage Read more…
Why Your Business Should Consider VoIP Story from Business VoIP. Originally posted on June 12, 2018, 9:57 am. Many businesses already have adopted VoIP for its low capital and operating costs. VoIP is also attractive because it can scale, support mul… Read the full story on Business VoIP. Telzio Transcends Read more…
Yealink Gains New ‘Perspective’ Story from Business VoIP. Originally posted on June 1, 2018, 7:59 am. On the Eve of Perspectives18, Ribbon announced successful certifications with the Yealink portfolio; Adding the T4S series IP Desk Phones, T… Read the full story on Business VoIP. Your Brand Matters to Customers & Read more…
How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read the full story on Call Center Management. Solutions Address Read more…
How to Assess, Prevent Churn Story from Call Center Management. Originally posted on May 30, 2018, 8:16 am. Understanding what’s normal in terms of individual and industry-wide churn, as well as churn for businesses with a similar focus and custome… Read the full story on Call Center Management. Solutions Address Read more…
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a shot of artifici… Read the full story on Business VoIP. Read more…
NextOS Adopts AI, Machine Learning for Customer Experience Focus Story from Business VoIP. Originally posted on May 16, 2018, 7:06 am. This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a shot of artifici… Read the full story on Business VoIP. Read more…