The latest news and updates in communications and telephony.
Speech Analytics Improve Contact Center Efficiency Story from Call Center Management. Originally posted on August 31, 2018, 7:29 am. Speech analytics systems can boost contact center operational efficiency…. Read the full story on Call Center Management. Cloud Communications Provider Puts Focus on Expansion Story from Business VoIP. Originally posted on Read more…
Telinta Augments VoIP Infrastructure Story from Business VoIP. Originally posted on August 28, 2018, 9:56 am. This week, Telinta announced new infrastructure to its robust global network, adding presence in Asia, North America and Europe with newly d… Read the full story on Business VoIP. The Value of Customer Service, Read more…
Telinta Augments VoIP Infrastructure Story from Business VoIP. Originally posted on August 28, 2018, 9:56 am. This week, Telinta announced new infrastructure to its robust global network, adding presence in Asia, North America and Europe with newly d… Read the full story on Business VoIP. The Value of Customer Service, Read more…
Analyze Individual Experiences to Understand Total Customer Experiences Story from Call Center Management. Originally posted on August 21, 2018, 1:07 pm. To deliver better CX, organizations should look at the user experience their individual processes and systems – like their interactive voice… Read the full story on Call Center Management. Read more…
Analyze Individual Experiences to Understand Total Customer Experiences Story from Call Center Management. Originally posted on August 21, 2018, 1:07 pm. To deliver better CX, organizations should look at the user experience their individual processes and systems – like their interactive voice… Read the full story on Call Center Management. Read more…
What AI Requires to Meet Its Promise Story from Call Center Management. Originally posted on August 7, 2018, 11:19 am. The opportunities for artificial intelligence to enhance productivity and influence the future of work seem to be limitless. One place busin… Read the full story on Call Center Management. Kalerya Read more…
What AI Requires to Meet Its Promise Story from Call Center Management. Originally posted on August 7, 2018, 11:19 am. The opportunities for artificial intelligence to enhance productivity and influence the future of work seem to be limitless. One place busin… Read the full story on Call Center Management. Kalerya Read more…
Twilio, Google Cloud Contact Center AI Feature Easy Integration Story from Call Center Management. Originally posted on July 27, 2018, 9:07 am. Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Cen… Read the full story on Call Center Management. Read more…
Vonage Business Cloud Brings Team Together with VonageFlow Story from Business VoIP. Originally posted on July 23, 2018, 10:54 am. Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voic… Read the full story on Business VoIP. Evolve IP Acquires AiTech Read more…
SIP Trunk Deployments See Surge Story from Business VoIP. Originally posted on July 17, 2018, 11:15 am. Today, Newcastle Communications announced a surge of SIP trunk deployments, with 2018 already outdoing all of 2017. The enterprise is eager … Read the full story on Business VoIP. Pace Celebrates Anniversary with Read more…