The latest news and updates in communications and telephony.
How to Optimize Call Center Agent Onboarding Story from Call Center Management. Originally posted on November 20, 2018, 11:45 am. This article offers tips on how to improve the call center and contact center onboarding process for both organizations, managers and HR lea… Read the full story on Call Center Read more…
Cloud Provider Makes Master Agent Agreement Story from Business VoIP. Originally posted on November 9, 2018, 10:33 am. Cloud communications have charged onto the enterprise communications scene. With the popularity of these solutions, master agents are compil… Read the full story on Business VoIP. Tips to Prepare Your Contact Center Read more…
Nextiva Nets INTERNET TELEPHONY Hosted VoIP Excellence Award Story from Business VoIP. Originally posted on November 5, 2018, 11:20 am. INTERNET TELEPHONY named its Hosted VoIP Excellence Award winners for 2018, with Nextiva Office earning recognition. The cloud-based communi… Read the full story on Business VoIP. Cloud Communications Clear Choice Read more…
Why QA is Important & How to Do It Right Story from Call Center Management. Originally posted on October 30, 2018, 12:47 pm. Monet Software’s white paper “Seven Strategies for More Effective Quality Assurance in Your Contact Center” explains how organizations can o… Read the full story on Call Center Read more…
Why You Should Consider a Multilingual Call Center Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am. Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management. Read more…
Why You Should Consider a Multilingual Call Center Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am. Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management. Read more…
Twilio Takes On Email with SendGrid Acquisition Story from Business VoIP. Originally posted on October 16, 2018, 12:48 pm. Twilio announced a definitive agreement to purchase SendGrid. The email API platform comes at the cost of approximately $2 billion in an all… Read the full story on Business VoIP. Speech Read more…
Broadvoice Names Connor to CFO Role Story from Business VoIP. Originally posted on October 5, 2018, 7:53 am. This week, Broadvoice announced the naming of Kevin Connor to the role of CFO. The SIP Trunking, unified communications and hosted voice pro… Read the full story on Business VoIP. Monet WFO Read more…
Contact Center Agents: Help Me Help You Story from Call Center Management. Originally posted on October 2, 2018, 11:15 am. A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to… Read the full story on Call Read more…
Contact Center Agents: Help Me Help You Story from Call Center Management. Originally posted on October 2, 2018, 11:15 am. A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to… Read the full story on Call Read more…