The latest news and updates in communications and telephony.
Why You Should Consider a Multilingual Call Center Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am. Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management. Read more…
Why You Should Consider a Multilingual Call Center Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am. Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management. Read more…
Twilio Takes On Email with SendGrid Acquisition Story from Business VoIP. Originally posted on October 16, 2018, 12:48 pm. Twilio announced a definitive agreement to purchase SendGrid. The email API platform comes at the cost of approximately $2 billion in an all… Read the full story on Business VoIP. Speech Read more…
Broadvoice Names Connor to CFO Role Story from Business VoIP. Originally posted on October 5, 2018, 7:53 am. This week, Broadvoice announced the naming of Kevin Connor to the role of CFO. The SIP Trunking, unified communications and hosted voice pro… Read the full story on Business VoIP. Monet WFO Read more…
Contact Center Agents: Help Me Help You Story from Call Center Management. Originally posted on October 2, 2018, 11:15 am. A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to… Read the full story on Call Read more…
Contact Center Agents: Help Me Help You Story from Call Center Management. Originally posted on October 2, 2018, 11:15 am. A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to… Read the full story on Call Read more…
AI Can Read, Get People to Open Up Story from Call Center Management. Originally posted on September 24, 2018, 8:41 am. AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutio… Read the full story on Call Center Read more…
net2phone Expands Presence with Versature Acquisition Story from Business VoIP. Originally posted on September 18, 2018, 9:44 am. net2phone announced the acquisition of SaaS-based, hosted VoIP provider Versature. The purchase puts the Canadian market square in the sight… Read the full story on Business VoIP. 888VoIP Opens Reno Distribution Facility Read more…
AT&T Reprises RingCentral-Powered Office@Hand Offering Story from Business VoIP. Originally posted on September 11, 2018, 10:59 am. AT&T has reunited with RingCentral to deliver the AT&T Office@Hand Platform…. Read the full story on Business VoIP. Voxbone Makes Meggers Newest Board Member Story from Business VoIP. Originally posted on September 6, Read more…
Speech Analytics Improve Contact Center Efficiency Story from Call Center Management. Originally posted on August 31, 2018, 7:29 am. Speech analytics systems can boost contact center operational efficiency…. Read the full story on Call Center Management. Cloud Communications Provider Puts Focus on Expansion Story from Business VoIP. Originally posted on Read more…