The latest news and updates in communications and telephony.
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs Story from Business VoIP. Originally posted on June 11, 2019, 10:32 am. Snom’s latest entry level phone release, the D717, is now added to its professional D7xx series of desk IP phones and boasts a more affordab… Read the Read more…
Toledo Call Center Training Program Gives Students Real-Life Experience Story from Call Center Management. Originally posted on May 31, 2019, 7:11 am. A partnership between the Cherry Street Mission Ministries and the city of Toledo, OH’s Engage call center is giving students hands-on job t… Read the full story on Read more…
Senate Passes TRACED Act to Curb Robocalls Nearly Unanimously Story from Call Center Management. Originally posted on May 28, 2019, 11:40 am. The TRACED Act requires voice service providers to develop call authentication technologies, implements a forfeiture penalty for violations … Read the full story on Call Center Management. Tips Read more…
Dialpad Answers EMEA Cloud Communications Demand Story from Business VoIP. Originally posted on May 20, 2019, 11:05 am. To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the opening of a new … Read the full story on Read more…
Verint Offers AI Blueprint Story from Call Center Management. Originally posted on May 10, 2019, 6:15 am. Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and off… Read the full story on Call Center Management. Twenty-First Century Problems for Read more…
Welch’s Upgrades Business Communications Story from Business VoIP. Originally posted on May 7, 2019, 11:24 am. Welch’s, the world’s leading seller of Concord and Niagara grape-based products, is a coop organization of more than 800 family farmers loca… Read the full story on Business VoIP. Welcome to a New Day Read more…
High Quality Patient Care Requires Dedicated Healthcare Scheduling Contact Centers Story from Call Center Management. Originally posted on April 30, 2019, 12:32 pm. Most people who have set foot in a healthcare provider’s office recently will have noticed that staff spends a lot of time interfacing with … Read the Read more…
School District of Philadelphia Partners with VoIP Networks to Modernize UC Story from Business VoIP. Originally posted on April 23, 2019, 12:34 pm. Digital transformations are happening everywhere. From hospitals to enterprises and schools, as the benefits of the cloud and innovative tec… Read the full story on Business VoIP. Read more…
WE OfficeSuite UC Now Amazon Certified Story from Business VoIP. Originally posted on April 11, 2019, 7:46 am. This week, Windstream Enterprise (WE) announced that its OfficeSuite UC skill is now certified by Amazon and published live for the Alexa. T… Read the full story on Business VoIP. A Strategy Read more…
Measuring Inbound Call Center Success Story from Call Center Management. Originally posted on April 5, 2019, 9:29 am. Inbound call center managers need to understand all the key metrics for success to ensure efficiency, profitability and customer retention…. Read the full story on Call Center Management. Nextiva Business Communications Platform Read more…