The latest news and updates in communications and telephony.
TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey Story from Call Center Management. Originally posted on December 7, 2021, 8:02 am. To help companies make the best choices when they embark on digital reinvention, TTEC Holdings, Inc., a provider of customer care services a… Read the Read more…
Inteliquent and AWS Collaborate to Improve Phone Call Quality Story from Business VoIP. Originally posted on November 28, 2021, 6:00 pm. With a significant percentage of the modern workforce converting to remote and hybrid work, quality phone service is a necessity. Buggy, gli… Read the full story on Business VoIP. Read more…
MLGW Offers Extended Customer Service Hours Due To High Volume Story from Call Center Management. Originally posted on November 22, 2021, 9:34 am. Memphis Light Gas and Water will now offer customers additional customer service hours after customers experienced delays in service lasting… Read the full story on Call Center Read more…
Sangoma Announces Final Base Shelf Prospectus Story from Business VoIP. Originally posted on November 16, 2021, 7:33 am. Communications-as-a-service provider Sangoma Technologies Corporation recently announced it has filed and obtained a receipt for its final s… Read the full story on Business VoIP. Thrio Introduces ThrioRedact to Halt Data Loss Read more…
New Amazon Scam Phishes Victims with Call Center and Legitimate Amazon Pages Story from Call Center Management. Originally posted on November 9, 2021, 9:48 am. Beginning in October of 2021, cyber security experts noted incidences of a new type of attack in which fraudsters “spoof” a typical Amazon o… Read Read more…
C3 Complete Announces Strategic Alliance with Grupo NGN Story from Call Center Management. Originally posted on November 2, 2021, 8:25 am. C3 Complete and Grupo NGN have formed a strategic alliance to provide C3 Complete channel partners with Grupo NGN’s full portfolio for sales… Read the full story on Call Read more…
Protecting Emergency Services from Criminal Activity Story from Call Center Management. Originally posted on October 26, 2021, 12:01 pm. Government organizations are making the switch to digital, but should consider the potential consequences of leaving crucial public services… Read the full story on Call Center Management. Rising DDoS Attacks Puts Read more…
OneStream Networks Teams Up with 186Kloud for Strategic Partnership Story from Business VoIP. Originally posted on October 19, 2021, 5:03 am. Managed services company OneStream has announced it has joined 186Kloud to deliver advanced cloud solutions through the OneStream partner ne… Read the full story on Business VoIP. Avaya Intros Read more…
Square Inc. Starts Search for 300 New Call Center Employees Story from Call Center Management. Originally posted on October 11, 2021, 11:02 am. Payment processing company Square is hoping to bring 250 new employees on board to boost contact center operations…. Read the full story on Call Center Management. Square Read more…
Upgraded Edition of Auraya Biometrics Solution Meets AWS Standards Story from Call Center Management. Originally posted on October 5, 2021, 11:52 am. Auraya has announced that version 2.1.2 of the EVA Voice Biometric solution has received accreditation from the AWS Foundational Technical R… Read the full story on Call Center Read more…