The latest news and updates in communications and telephony.
Outdated Tech Compromising Agent Performance Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am. According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read the full story on Call Center Management. Jenne Adds Read more…
designDATA Launches M365 Business Voice Solution Story from Business VoIP. Originally posted on February 7, 2022, 9:13 am. IT management and consulting company designDATA recently announced the release of M365 Business Voice, a solution allowing businesses to eas… Read the full story on Business VoIP. Nextiva Reports Strong Customer Growth Read more…
Wealthify Transforms Customer Support with Talkdesk CX Cloud Story from Call Center Management. Originally posted on January 31, 2022, 11:10 am. Cloud contact center leader Talkdesk recently announced Wealthify, a UK-based digital investment service provider, selected Talkdesk CX Clou… Read the full story on Call Center Management. HomeCare of New Read more…
BPO Giant Webhelp to Establish Offices in Israel Story from Call Center Management. Originally posted on January 25, 2022, 10:07 am. Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process outsourci… Read the full story on Call Center Management. AudioCodes Read more…
8×8 Finalizes Fuze Acquisition Story from Business VoIP. Originally posted on January 18, 2022, 8:35 am. Last month, 8×8 sent shockwaves through the world of cloud communications after announcing plans to acquire industry rival, Fuze. After work… Read the full story on Business VoIP. Second Nature Secures New Investments for Read more…
AudioCodes Adds Microsoft Operator Connect Integration to Live Cloud Story from Business VoIP. Originally posted on January 10, 2022, 10:35 am. AudioCodes announced the launch of its Microsoft Operator Connect integration, making it easy for customers to simply access and utilize Mic… Read the full story on Business VoIP. Waterfield Read more…
What Will The ‘Post Pandemic’ Customer Experience Look Like? Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am. What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, customers will disreg… Read the full story on Call Center Read more…
Call Centers Offer Better Benefits in Hopes to Attract Talent Story from Call Center Management. Originally posted on December 28, 2021, 11:34 am. As businesses start to rebuild and look to strengthen customer service, the push to improve call center conditions and benefits is on the ri… Read the full Read more…
Q-nomy Intros Virtual Waiting Room Story from Call Center Management. Originally posted on December 21, 2021, 3:32 am. Business software solution company Q-nomy recently revealed a new virtual lobby application for contact center and customer service operatio… Read the full story on Call Center Management. net2phone Announces Strategic Partnership with Read more…
Cloopen Enters Agreement to Acquire Zhuge Story from Business VoIP. Originally posted on December 14, 2021, 1:14 am. Chinese cloud communications solutions company, Cloopen Group Holding Limited (Cloopen) recently announced it entered into an agreement to a… Read the full story on Business VoIP. BT Group Hiring 150 Agents for Read more…